The Account Coordinator plays a pivotal role in driving strategic growth and operational excellence for our key merchant partners. You will be instrumental in executing high-impact marketing and merchandising initiatives, providing data-driven insights, and ensuring seamless operational support to maximise partner success. What You'll Do Strategic Marketing & Merchandising (40%): • Lead the end-to-end management of promotional campaigns for key partners, from initial setup to performance reporting. • Develop and create in-app and out-of-app marketing assets to maximise campaign visibility and user engagement. • Curate and merchandise partner offers through in-menu collections, optimising for discovery and sales. • Collaborate with the Consumer Growth team to align marketing calendars and execute strategic seasonal campaigns. • Support the growth of Uber One and loyalty programs by managing targeted offers, creating audience segments, and analysing impact. Business Analysis & Insights (35%): • Provide analytical support for business reviews by conducting deep-dives, utilising both Google Sheets and SQL, to generate actionable insights and recommendations • Leverage data to identify and inform promotional recommendations, menu merchandising, and SKU expansion opportunities. Operational Excellence (25%): • Enhance operational efficiency and quality by conducting regular serviceability checks and supporting partner onboarding. • Assist with a variety of operational tasks, including order investigations, fraud escalations, and partner hub user management. • Conduct ad-hoc pieces of analysis on partner performance / trends across a range of subjects, from operational problems to value-driving initiatives • Own various forms of reporting for both account managers and partners, including updating dashboards or providing weekly reports What You'll Need • A bachelor's degree. • Basic knowledge of SQL for data querying and reporting. • 1-2 years of professional experience in a fast-paced, high-growth environment. • Demonstrated experience in stakeholder management and cross-functional collaboration. • Strong business acumen with a passion for using data to solve problems. • Proficiency in Google Sheets, with the ability to perform complex data manipulation and analysis. Preferred Qualifications • Experience in a B2B or e-commerce setting. • Proven ability to manage multiple projects and priorities with excellent planning and organisational skills.