An exciting opportunity has opened for an Amazon & TikTok Shop Account Manager to join a fast-growing eCommerce agency within a global group. This hybrid role is perfect for someone who enjoys building relationships, loves working with popular consumer brands, and is ready to take the next step in their career in the Amazon, TikTok Shop, and retail media space. Objective: The Account Manager will own and manage a portfolio of Amazon and TikTok Shop clients, focusing on driving sales growth, improving account health, and delivering brilliant service. They’ll also work alongside senior team members on strategy for larger clients, gaining exposure to some of the world’s best-known brands. Responsibilities: • Act as the main point of contact for tier 3 and 4 Amazon and TikTok Shop clients • Build trusted client relationships and help brands hit their goals across both platforms • Optimise product listings, content and storefronts to boost visibility and conversions • Monitor stock levels and performance metrics, resolving issues proactively • Support advertising campaigns, influencer collaborations, and promotional activity • Analyse performance data to spot trends and uncover new growth opportunities • Produce regular updates and contribute to quarterly business reviews • Collaborate with creative, content, and wider account teams to deliver results Requirements: • Experience managing Amazon & TikTok Shop accounts, ideally within a brand or agency setting • Strong communication skills with a customer-first mindset • Organised, proactive and comfortable managing multiple priorities • Confident using data and eager to build analytical skills • Basic knowledge of Amazon Seller and Vendor Central is a plus (training provided) • Previous specific marketplace account management or agency experience a must Benefits: • Hybrid working with regular time at the London Shard office • 25 days’ holiday plus pension and private healthcare • Fun, sociable culture with quarterly team events • Excellent training and genuine opportunities to grow your career