About Us Our mission is to connect people with the world’s products, making global shopping effortless and accessible for everyone, everywhere. We are a tech-driven e-commerce platform—technology is our engine, global commerce is the outcome. Founded in 2013, Desertcart was created to bridge the gap between consumers and hard-to-find products from international markets. Today, we are a leading cross-border e-commerce platform, delivering millions of products to over 140 countries, empowering customers to access what they need no matter where they are. With a foundation built on innovation and progress, Desertcart combines cutting-edge technology with strategic collaborations to connect the world through global commerce. If you are eager to learn, grow, and thrive in a dynamic and fast-paced environment; if you value collaboration, ownership, and innovation; if you want to help redefine global e-commerce—come, be part of the Desertcart story! Job Summary As the Account Manager (B2B Customers) you will be responsible to manage our growing base of B2B customers. The ideal candidate will have 3–5 years of account management experience and a proven ability to build strong client relationships, manage complex order requirements, and act as a trusted partner to customers. This role is responsible for ensuring smooth order execution, proactively addressing client needs, and driving customer satisfaction and retention. Key Responsibilities Client Relationship Management • Serve as the primary point of contact for assigned B2B customers. • Develop long-term relationships with clients, understanding their business needs and ensuring their success with Desertcart. • Respond promptly to customer inquiries, requests, and escalations with professionalism. Order & Account Handling • Manage the full order cycle for B2B customers — from purchase to delivery. • Ensure accuracy of customer orders, pricing, and delivery timelines. • Coordinate internally with operations, logistics, and supply chain teams to resolve issues and ensure timely fulfillment. Customer Success & Growth • Anticipate customer needs and provide solutions to improve their experience. • Track account performance, order volume, and satisfaction, providing regular updates and reports. • Identify upsell/cross-sell opportunities and collaborate with the other teams to grow accounts. Operational Excellence • Maintain accurate records of customer interactions, agreements, and order history. • Troubleshoot and resolve operational issues impacting B2B customers. • Ensure compliance with internal policies and customer agreements. Qualifications & Experience • 3–5 years of proven account management or client relationship experience, preferably in eCommerce, retail, logistics, or related sectors. • Strong communication, problem-solving, and negotiation skills. • Ability to manage multiple accounts with attention to detail and deadlines. • Proficiency with MS Office/Google Workspace. • Experience working in fast-paced, customer-centric organizations is a plus. Key Competencies & Skills • Customer-first mindset with strong service orientation. • Organized and detail-oriented, with excellent follow-through. • Commercial acumen and ability to identify opportunities for account growth. • Strong collaboration skills across internal teams (sales, operations, logistics). • Resilient and adaptable in a dynamic, high-growth environment. • Create and maintain relationships with customers to better understand and achieve their needs • Make visits to our customers to identify opportunities for growth within our platform • Manage all reporting about the health of customers' accounts • Articulate and well accustomed to a client facing role • Willingness and ability to travel The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. Why Join Us? • Opportunity to shape the growth strategy for a dynamic, cross-border eCommerce platform. • Work with an innovative, high-performing team and make a direct impact on our global expansion. • Competitive salary and benefits package with performance-based incentives.