Company Description Acorn Intelligence is a company within The Brandtech Group that uses technology and data to optimize content and media buying for consumer brands. Founded by ex-Amazon employees, Acorn-i provides expertise in eCommerce to maximize brand exposure and gain insights into consumer behaviour to enhance marketing efforts and increase operational performance. Our leading eCommerce platform, Ignite, is purpose-built for brands to integrate owned and 3P retail domains with media channels to surface powerful data sets via a single login. We are looking for an Account Manager to work with our client brands to support growth. Working closely with senior stakeholders the individual will develop a strong understanding of the brand’s business and how Acorn-i’s solutions can become integral to delivering on client goals. Job Summary: This is a full-time hybrid role for an Account Manager. The role will support the management of key client relationships, driving the development and execution of strategic plans, and ensuring client satisfaction. The Account Manager will work closely with senior team members, represent Acorn-i, and will be responsible for owning and managing growth client relationships. This role requires a proactive and enthusiastic individual with strong communication and analytical skills, a keen interest in data analysis, and a desire to learn how to leverage insights to drive strategic decisions. The ideal candidate should be eager to develop their skills in using sales analytics tools, be adept at supporting initiatives, and excel at collaborating with internal teams and clients. Key Responsibilities: • Client Relationship Management: Serve as the main point of contact for growth clients, ensuring their needs are met and expectations exceeded. Support Account Directors in managing and nurturing relationships with key clients. • Strategic Planning: Develop and implement strategic plans for growth clients to optimize their Amazon presence and promote Acorn-i services. • Amazon Account Management: Manage account health across Amazon platforms (Vendor & Seller Central). Track stock levels, coordinate timely replenishment, and advise on Buy Box performance improvements. • Operational & Listing Management: Oversee PDP optimization to enhance IDQ scores. Manage Parent/Child ASINs, new listings, and ensure branded content is correctly applied. Utilize Amazon case logs to resolve listing issues. • Campaign Support: Assist Advertising Account Managers in executing campaigns aligned with client goals and performance targets. • Sales Analysis: Use Ignite to analyze performance data, identify growth opportunities, and generate insights with support from senior team members. • Performance Reporting: • Maintain weekly/bi-weekly account updates and assist with MBR/QBR presentations. Leverage Ignite for insight development and planning. • Team Collaboration: Coordinate with account, content, and creative teams to deliver client projects seamlessly. • Problem Solving: Proactively identify and resolve client or account-related issues, troubleshooting challenges across Amazon operations. • Business Reviews & Planning: Support the development of quarterly and annual plans using data storytelling to highlight trends, opportunities, and strategic direction. About you: • Customer obsessed: our customers are imperative to our success. Every win for the customer is forward momentum for our business. Able to demonstrates a passion for client satisfaction and building strong relationships. • Drive for continuous development – we learn fast and are never satisfied with our professional expertise. Able to learn fast and strive to upskill colleagues and share best practice whenever possible. • Analytical Aptitude: analytical skills and a willingness to learn data analysis techniques. • Communication Skills: Excellent verbal and written communication skills to liaise with internal teams and clients, with the ability to explain complex concepts simply. • Technical Proficiency: Good computer skills (Excel, Word, Outlook, PowerPoint). • Amazon Knowledge (Preferred): Basic understanding of Amazon's selling platforms (Seller and Vendor Central), marketing initiatives, and policies. • Data-Driven: Proven ability to use data to drive decisions and improve performance. • Professional Attributes: A positive outlook, self-motivated, and a desire to be part of a fast-growth business. • Agency Experience: Experience in a digital marketing or advertising services agency is a bonus. Working at Acorn-i • The opportunity to learn and grow in this exciting retail and advertising sector. • Acorn-i is part of the Brand Tech Group with a global footprint spanning multiple businesses and locations. • We value output regardless of location and have trust in our team in time management, so flexible working is part of our DNA. This is a hybrid role, though requires you to be prepared to be client facing and collaborative with the team at our London Office (Shard). • An entrepreneurial and fun working environment – every voice is valued within the business. • Competitive remuneration. • All employees receive 25 paid days holiday. • Company pension plan. • Private company health care. • Tenure incentives at 3 ,5 and 7 years • Quarterly team social events • Great views at The Shard London. • Office benefits: • Discounts with My Vertical City card • Tea, coffee, snacks and soft drinks • Regular events in the office bar on floor 22