Position/Title:           Account Manager/Sr. Account Manager Department:             Brand Solutions Division - Sales & Marketing Reports To:                President Client Development Status:                        Exempt; Full-Time Compensation:          $60K - $95K (Includes Base + Commissions + Bonus) The Account Manager’s main role is to provide inside sales, order processing, and customer service support to Creality's clients and key prospects while reporting to the President, Client Development and working in tandem with an assigned Account Executive. The Account Manager’s objectives are to maintain e-commerce platforms for our clients, provide clear and consistent communications with buyers, provide ongoing exemplary customer service, and build/ maintain relationships with buyers. Account Managers are driven, dedicated self-starters who work to fully understand clients, systems and processes. A positive attitude with the ability to work efficiently and independently or in a team is a must. Daily Responsibilities: • Understand each assigned client’s business model and purchasing structure • Conduct calls and email communication directly with buyers within each client • Source products and obtain quotes for direct client requests • Obtaining quotes on shipping/freight needs • Create product presentations for direct client/prospect requests and for Sales Executive-generated initiatives. • Enter Opportunities, Presentations, Sales Orders, and POs, and track order progress • Attend meetings, tradeshows, and events with assigned Sales Executive as business dictates and on a case-by-case basis • Attend vendor meetings as needed or as business dictates • Run reports on sales activity and ongoing projects as needed • Provide initial point-of-contact support for identified client initiatives including webstore ordering, webstore contact us requests, custom order needs, inventory management, etc. • Help Sales Executive identify and keep track of new key contacts as product sourcing/requests come in • Be a main point of contact for client and vendor invoices • Oversees assigned client website functionality in tandem with the assigned Sales Executive Product & Services • Stay attuned to and learn about current and trending products, services and technology • Research, develop and recommend new product & services with an emphasis on creativity • Strong sense of urgency to meet deadlines and achieve company goals. Team Membership • Work effectively as part of the sales team to achieve sales and margin goals • Participate as a member of the sales team to develop creative programs and solutions for clients • Work in tandem with all teams • Communicate in an effective and timely manner regarding opportunities and client issues Financial & Business Operation • Operate in a financially responsible manner and achieve sales and profit objectives • Maintain updated notes and activities in the CRM system and adhere to company policies and practices regarding use of sales and management tools. • Complete assigned reporting and other tasks accurately, professionally and on schedule. • Perform and complete duties as deemed appropriate by management • Impeccable reputation and a fit with our Core Values: TRANSPARENCY We believe in creating an environment that lacks hidden agendas and conditions. Where the availability of the full information required for collaboration, and collective decision-making is readily available. As we grow and rely on our team members to make great decisions, it is imperative that we all share the same information. Being transparent is one of our most fundamental tools for building trust and maximizing our impact for our clients and colleagues. PERSEVERANCE We are relentless problem solvers. We face challenges and respond to opportunities both creatively and innovatively. Never do we present a challenge to our clients or colleagues without multiple recommendations on how to overcome. We tenaciously pursue a course of action without regard to discouragement, opposition or previous failure. ADAPTABILITY Evolve or dissolve. A foundational philosophy we adhere to which allows us to pivot in response to external circumstances. Being agile is in our fiber. Our industry is constantly changing, therefore, when we need to change course; we do it. We are doers, not talkers. But when we act, we act thoughtfully. COMMITMENT Commitment is the backbone of our culture. It’s what gives us our strength as a company. We believe when commitment is fully realized there is a great momentum generated to get a job done. We believe commitment is the dedication to a particular cause, or belief, and the willingness to get fully involved. When we commit to an organization or effort, we truly believe that it is important, we show up, we do what we say, we don’t take shortcuts, we follow through, and we stick with it. RESPECT To us, respect is when you feel admiration and deep regard for yourself and others. We believe in standing up for yourself, our company, and our clients. Respect is also the process of honoring a client and colleagues by exhibiting care, concern, or consideration for their time, needs, and feelings. Qualifications Education, Experience, Skills, Expertise • 4-year degree in business, marketing, communication or related programs is preferred; however, experience and a proven work history is ideal • 2 years of proven Account Management experience is preferred • Experience with promotional logo merchandise, print production, apparel programs, e-commerce solutions and/or product development is preferred • Experience in customer service, marketing, inside sales, pricing, relationship management are all a plus • A passion for marketing, creativity, trends, merchandise and product sourcing • Proficiency in MS Office, Outlook, Order Management & CRM systems, experience with social media and e-commerce a plus • Must have a valid driver’s license