The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. Responsibilities • Actively uphold and embody the core values of dedication, excellence, adaptability, and customer-centric thinking. • Coordinate collaboration between company personnel and resources to effectively manage accounts, ensure organizational performance objectives are achieved, and deliver exceptional customer satisfaction. • Align assigned accounts with the strategic goals of the organization. • Consistently evaluate, validate, and clarify customer needs to ensure optimum alignment with organizational offerings. • Build and strengthen customer relationships through communication, trust, and exceptional service. • Develop and monitor KPIs (key performance indicators) to assess account performance and drive improvements. • Handle customer inquiries related to products, pricing, availability, and product applications. • Analyze customer data and feedback to drive enhancements in products and overall satisfaction. • Provide post-sale consulting and support for issue resolution to foster lasting partnerships. • Participate in sales meetings, on-site training sessions, and trade-related events to deepen knowledge of products and industry trends. • Maintain accurate records of sales patterns, utilize sales tracking tools, and compile useful reports. • Stay informed about new product developments and feature launches, ensuring the sales team remains current and prepared. • Oversee the lifecycle of products across ecommerce platforms, managing updates, changes, and optimization. • Build collaborative and positive relationships with operations teams and other cross-functional stakeholders. • Perform additional duties as assigned by leadership. Qualifications • Minimum of 3 years of experience in an Account Manager role, managing client relationships and accounts effectively. • 2+ years of experience working in a manufacturing environment is a plus but not required. • Proven problem-solving abilities to address and resolve customer complaints or specific needs. • Excellent verbal and written communication skills to effectively convey product concepts and ideas to clients. • A solid understanding of current consumer behavior and trends within the industry. • Strong interpersonal and customer service skills for interacting with diverse customer and client types. • Advanced analytical skills for evaluating and interpreting client data to make informed decisions. • Effective time management and multitasking abilities to manage multiple clients and tasks simultaneously. • Strong organizational skills, with a keen attention to detail to ensure accuracy in all aspects of work. • Intermediate to advanced proficiency in Microsoft Office programs, including Excel, Word, and PowerPoint.