🚀 Account Manager – Payments | London (Hybrid) | High-Growth Fintech 🚀 We're hiring on behalf of a fast-scaling fintech business that’s transforming how merchants manage and grow their payments ecosystem. They're looking for a commercially-minded Account Manager to join their Operations team and play a key role in driving customer success, revenue growth, and product adoption. 💼 The Opportunity This is a unique chance to join a high-performing team at the heart of a cutting-edge payments company. The Account Manager will be responsible for managing a portfolio of key merchants — owning relationships, identifying upsell opportunities, and ensuring rapid onboarding and product adoption. You'll work cross-functionally with Product, Integrations, Commercial, and Finance teams — acting as the voice of the customer while delivering clear commercial impact. 📍 Location: London (Hybrid – 3 days in the office) 💰 Salary: Competitive + Bonus + Benefits 🕐 Type: Full-time, Permanent 🔑 What You’ll Be Doing • Own and grow relationships with SME and mid-market merchants • Act as a trusted advisor and main point of contact for key clients • Drive upsell and cross-sell across the payments product suite • Lead QBRs and maintain structured account plans • Monitor account performance and forecast revenue • Become a product expert and share best practices with clients • Use data tools (Excel, Looker, Metabase) to analyse trends and drive strategy • Collaborate internally to improve product and service delivery ✅ What We're Looking For • 2+ years in an Account Manager or Customer Success role within eCommerce or Payments • A proven track record of exceeding commercial targets • Experience in upselling/cross-selling and building long-term relationships • Strong commercial acumen and confidence managing revenue targets • Excellent stakeholder management and communication skills • Comfortable analysing data to drive strategic decisions • Proactive, solutions-focused, and thrives in fast-paced environments 💡 Why Join? • Be part of a mission-driven team in one of the UK’s most exciting fintech's • Work closely with leadership and contribute directly to growth • Fast-moving, collaborative, and supportive culture • Hybrid working, strong benefits, and opportunities for progression 📩 Interested? Apply now or drop us a message to learn more about this opportunity. #hiring #fintech #accountmanager #customerexperience #payments #growthroles #londonjobs #commercialroles #fintechcareers #clientservices