An exciting opportunity has opened for an Amazon Retail Account Manager to join a fast-growing eCommerce agency within a global group. This hybrid role is perfect for someone who enjoys building relationships, loves working with big-name consumer brands and is ready to take the next step in their career in the Amazon and retail media space. Objective: The Account Manager will own and manage a portfolio of Amazon clients, focusing on driving sales growth, improving account health and delivering brilliant service. They’ll also work alongside senior team members on strategy for larger clients, getting exposure to some of the world’s best known brands. Responsibilities: • Act as the main point of contact for tier 3 and 4 Amazon clients • Build trusted client relationships and help brands hit their goals • Optimise product listings, content and brand pages to boost visibility and conversions • Monitor stock levels and Buy Box performance, resolving issues quickly • Support advertising campaigns and promotional activity • Analyse performance data to spot trends and uncover new opportunities • Produce regular updates and contribute to quarterly business reviews • Collaborate with creative, content and wider account teams to deliver results Requirements: • Strong communication skills with a customer-first mindset • Organised, proactive and comfortable managing multiple priorities • Confident using data and eager to build analytical skills • Basic knowledge of Amazon Seller and Vendor Central is a plus (training provided) • Previous account management or agency experience preferred • Good working knowledge of Excel, PowerPoint and other standard tools Benefits: • Hybrid working with regular time at the London Shard office • 25 days’ holiday plus pension and private healthcare • Fun, sociable culture with quarterly team events • Excellent training and genuine opportunities to grow your career