The difference you’ll make: • You’ll be obsessed about improving our customers’ experiences. • Establish customer pain points through the detailed analysis of our customer journeys, analysing user research, customer surveys, web browsing behaviour and more. • Collaborating with stakeholders to ensure all activities are compliant and mitigate any risks. • Work with our external partner to build, QA & deliver activities, ensuring experiences are delivered on time and to the expected quality. • Analysing concluded optimisation / personalisation activities to ensure key takeaways are established and incrementality identified. • Support the continuous improvement of our CRO methodology with our direct and global teams, sharing learnings and best practices to drive growth throughout the group. What you’ll bring: These are the essential requirements you need to be successful in this role: • Passionate about delivering a customer centric approach with an analytical mindset. • Experience of delivering a CRO testing program, from opportunity identification through to test build. • Ability to analyse user behaviour through user research, customer surveys and web / digital analytics. • UX and CX understanding and awareness of key digital principles. It would also be nice for you to have: • Experience with industry leading optimisation tools such as, or similar to: Adobe Target, Optimizely, etc. • Excellent communication skills, both oral and written, and evidence of generating confidence through effective management of key stakeholders. • Flexible to work with new methodologies and ways of working in a fast paced, changing environment. • Approach challenges pragmatically, working on short term wins and longer-term strategic growth.