Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued. About the business area The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking. In this role, your key responsibilities include: • Relationship Management-Develop and manage client relationships by offering value-added advice and guidance to customers and placing their needs at the forefront to achieve desired objectives of the Bank in line with the required standards. Grow sustainable revenues from existing customer portfolio and through targeted acquisition of quality new customers • Portfolio Management-Monitor and control customer portfolios to achieve desired quality through cross-sell, upsell and retention Increase profitability, relationship depth while minimizing risk to ensure a healthy portfolio. Optimise the potential value and profitability of existing relationships by assisting in the delivery of solutions, products and services appropriate to meet customer need and to improve customer engagement. Establish an effective dialogue/ working relationship with Risk Management teams in order to build a sustainable asset growth • Volume Delivery-To deliver the financial target as agreed with the business head • Policies, Processes, Systems and Procedures-Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders • Self-Management-Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and maximise own contribution to business performance • Customer Service-Demonstrate our promise and apply the ADCB service standards to deliver the Banks required levels of service in all internal and external customer interactions The ideal candidate should have the following experience • 5 - 6 years’ experience managing B2B partnerships with merchants in the UAE • Bachelor’s degree • 5 - 6 years Sales and business development experience • Effectively manage partnerships with merchants. Sign up new partners on the Touchpoints loyalty program. • Partner with top e-commerce partners, payment gateways and other loyalty programs for touchpoints integration. What we offer: • Competitive Salary: The indicative pay range for this role is AED 12,000 – AED 18,000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans. • Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels). • Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements. • Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs. At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.