About Us Who we are: Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale. Job Description The eCommerce Associate will play a crucial role in supporting the day-to-day operations and growth of TUMI's US and Canadian eCommerce websites. Reporting to the Ecommerce Manager and working in close collaboration with the Global Paid Media Manager, this individual will be responsible for site content management, daily quality assurance, performance reporting, and supporting the execution of paid digital marketing campaigns. This is a hands-on role requiring strong attention to detail, analytical skills, and the ability to work cross-functionally in a fast-paced environment. Responsibilities Website Management & Content Operations • Collaborate closely with Marketing, Creative, and Merchandising teams to manage content, product listings and merchandising according to the business calendar. • Perform daily quality assurance (QA) checks of the US and CA websites to ensure content accuracy, link functionality, and a seamless user experience, promptly identifying, reporting and resolving any errors. • Partner with UI/UX Lead and Creative teams to create, build, test, and maintain engaging content for the US and CA eCommerce websites, including updates to the homepage, landing pages, navigation menus, and other key areas. • Manage timely content updates during critical product launches and promotional periods, including the flexibility for occasional updates outside of standard working hours. • Work closely with the Creative team to organize, request, and track Product Detail Page (PDP) content, ensuring all assets are received and implemented by deadlines. Performance Marketing & Analytics • Support the execution and management of all paid digital marketing channels, including Paid Search, SEO, Affiliate, Paid Social, and Display Advertising, in direct collaboration with the Global Media Manager. • Act as a key liaison between TUMI and external media agency partners, ensuring clear communication and alignment. • Develop clear creative briefs for digital marketing assets and partner with the in-house Creative team to ensure assets are created on time and delivered/trafficked to the appropriate partners. • Assist in optimizing digital marketing campaigns based on performance data, A/B testing results, and upcoming creative initiatives, leveraging insights to drive improved results. • Generate weekly, quarterly, and ad-hoc reports using tools like Salesforce, Google Analytics, Content Square, and Power BI to analyze website performance, campaign effectiveness, and media results. • Manage budget tracking documentation and assist with the monthly billing process for media vendors to ensure timely payments. Cross-Functional Collaboration & Support • Work cross-functionally with internal stakeholders (e.g., Retail, IT, Customer Service) and marketing partners to drive integrated strategies that support both eCommerce sales and Retail store performance. • Provide ongoing support to the broader eCommerce team on various projects, programs, and vendor management tasks as needed. Requirements • Bachelor’s degree in Marketing, Business, Communications, or a related field preferred. • 1-3 plus years of experience in an eCommerce, digital marketing, or site merchandising role. • Experience with Content Management Systems (CMS) (e.g., Salesforce Commerce Cloud, Shopify, Magento) is highly desirable. • Familiarity with web analytics tools (Google Analytics required; experience with Content Square, Power BI, or similar platforms is a plus). • Understanding of digital marketing channels (Paid Search, SEO, Affiliate, Paid Social, Display). • Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, vlookups). • Exceptional attention to detail and commitment to accuracy. • Strong organizational and time management skills, with the ability to manage multiple projects simultaneously in a fast-paced environment. • Excellent written and verbal communication skills. • Proactive problem-solver with a collaborative mindset. • Ability to work effectively both independently and as part of a team. Experience in the retail or luxury goods sector is a plus. Benefits • Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits. • This role may have the opportunity to earn an annual target bonus based on several factors including Company and individual performance, subject to the terms and conditions of the Company’s bonus plan in effect from time to time. Details regarding the plan are outlined in each employee’s plan agreement. • Career pathing • Work-life balance • Training • Paid time off • Pet Insurance • Tuition Reimbursement • Employee Discount • Employee Assistance Program (EAP) About The Team Why you'll love working here: At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs. What We Value • INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network. • PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact. • DIVERSITY & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day. The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location. Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.