At a glance: • Perm • Hybrid in Charlotte, NC (Southpark area) • Travel to NYC for 3-4 days every couple of months • Market rate • Rapid interview process • Growth opportunities • Ready to hire Official job description: Position Summary: The Business Analyst/Product Owner is responsible for the overall ownership, performance, and continuous improvement of one or more key business applications (e.g., ERP, CRM, POS, E-Commerce). This role serves as the liaison between business stakeholders and IT, ensuring that applications meet user needs, support business goals, and remain technically sound. The ideal candidate is both business-savvy and technically competent, with strong project management and analytical skills. Key Responsibilities: • Application Ownership o Serve as the primary point of contact for assigned applications throughout their lifecycle. o Maintain application roadmaps and ensure alignment with business priorities and IT strategy. o Oversee upgrades, patches, and releases to ensure system stability and functionality. • Business Engagement & Requirements Gathering o Partner with functional teams to understand needs, document requirements, and recommend improvements. o Translate business needs into functional specifications and work with technical teams for implementation. • Enhancement & Support Oversight o Manage the backlog of application enhancement requests and prioritize based on business impact. o Coordinate with support teams to ensure timely resolution of incidents and service requests. • Process Optimization o Identify opportunities for automation and workflow improvements within applications. o Ensure application configurations and customizations adhere to best practices and are well-documented. • Project Management o Lead small to mid-sized application-related projects, including testing, training, and deployment. o Collaborate with internal teams and external vendors to deliver high-quality solutions on time and within budget. • Training & Change Management o Support end-user training, adoption, and communication during rollouts and changes. o Ensure documentation and support materials are current and accessible. Qualifications: • Bachelor’s degree in Information Systems, Business, or related field. • 5+ years of experience managing enterprise applications (e.g., ERP, POS, CRM, or E-Commerce platforms). • Strong understanding of business processes and workflows in areas like operations, sales, or finance. • Experience with software configuration, testing, and change management. • Familiarity with Agile or hybrid project methodologies. • Excellent communication, stakeholder management, and problem-solving skills. • Experience in retail is a plus.