Role: Business Analyst Location: Leeds, hybrid with 2-3 days per week in the office Salary: £40,000 to £50,000 DOE, plus extensive benefits Contract type: Permanent Employment type: Full time Working hours: 37.5 hours per week, Mon-Fri 09:00 to 17:30 Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. The Business Analyst supports the delivery of change and continuous improvement at P2U, by helping to define and analyse business problems and opportunities. The role works closely with stakeholders across functions to understand current processes, gather and document requirements, and assist in identifying improvements that enhance the user experience, patient care, and operational efficiency. The Business Analyst is responsible for supporting the implementation of digital healthcare initiatives through clear documentation, data analysis, and collaboration with both technical and non-technical teams. What’s in it for you? Occupational sick pay Enhanced maternity and paternity pay Contributory pension Discounted insurance (Aviva) Employee discount site Discounted gyms (via our blue light card and benefits schemes) Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout the year Cycle to work scheme Green car scheme • (subject to minimum earnings) Registration fees paid (GPhC, NMC, CIPD etc) Long service bonus Refer a friend bonus Blue light card Hybrid working Commitment to CPD/training 25 days annual leave increasing with service Annual leave buy and sell scheme Discounts & Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases 25% Discount on Pharmacy2U Private Online Doctor Services What you’ll be doing? • Support or lead workshops and stakeholder meetings to document and prioritise business and technical requirements. • Translating business needs into functional and non-functional requirements. • Participate in Agile ceremonies, support backlog refinement, and help draft user stories. • Support project teams in tracking progress and identifying delivery risks. • Follow established P2U change management frameworks. • Assist in collecting and analysing data to support business decision-making. • Work with MI and Data teams to identify trends and measure benefits of change. • Document current processes and support improvements through automation or redesign. • Produce user journeys, workflows, and system diagrams. • Act as a liaison between technical teams and business users. • Communicate clearly with a range of stakeholders to gather and share information. • Stay updated with best practices in business analysis. • Participate in team learning and process improvements. Who are we looking for? • Expertise in Agile methodologies (Scrum, Kanban) and working in multidisciplinary teams. • Strong communication and organisational skills. • Experience in process modelling, data analysis, and requirements engineering. • Proficiency in business & data analysis tools (JIRA, Confluence, Visio, Excel). • Extensive business analysis experience • Experience in digital/e-commerce sector is essential • Business Analysis Certifications (e.g. BCS International Diploma in Business Analysis, Certified Business Analysis Professional (CBAP), Agile Business Analyst (AgileBA)) • Project Management & Agile Certifications e.g. Prince2, PMP, Scrum, Agile • Familiarity with project management tools and software used in Agile project environments What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift. #INDLP