Key Responsibilities • Gather, analyze, and document detailed business requirements, user stories, and process flows for E-commerce and Omni-Channel initiatives. • Act as a liaison between business stakeholders, development teams, and external vendors to ensure requirements are understood and implemented correctly. • Lead and support re-platforming projects, ensuring smooth transition of systems and processes to new platforms. • Engage stakeholders proactively to manage conflicting requirements, build consensus, and ensure business buy-in. • Work in environments with limited structure, developing documentation, standards, and processes where needed. • Perform gap analysis, feasibility studies, and impact assessments to support strategic decisionmaking. • Support QA teams by reviewing test plans, validating test cases, and ensuring requirements traceability. • Facilitate workshops, requirement gathering sessions, and cross-functional meetings to drive clarity and alignment. • Continuously identify opportunities for process improvement and operational efficiency. • Communicate effectively with senior management, providing updates on project status, risks, and dependencies. Required Qualifications • Bachelor’s or Master’s degree in Business Administration, Information Systems, or a related field. • 8+ years of proven experience as a Business Analyst, preferably within the Fashion, Retail, or Apparel industry. • Extensive experience in E-commerce and Omni-Channel systems, with prior involvement in replatforming projects. • Demonstrated ability to work in unstructured environments with minimal documentation and conflicting requirements. • Strong skills in requirements elicitation, documentation, and stakeholder management. • Experience with Agile/Scrum and Waterfall methodologies, adapting as required by the project context. • Proficiency with business analysis tools (e.g., JIRA, Confluence). • Excellent communication, facilitation, and presentation skills. • Strong analytical, problem-solving, and decision-making abilities. • Ability to thrive in challenging, fast-paced, and ambiguous environments. Preferred Skills • Experience working with global fashion or retail brands on digital transformation initiatives. • Knowledge of Ecom Systems., CRM, and supply chain systems supporting Omni-Channel operations. • Understanding of data-driven decision-making and reporting tools (BI/Analytics). • Exposure to UX/UI principles and customer journey mapping in digital commerce settings. • Ability to mentor junior business analysts and foster best practices within the team.