We are on the lookout for a passionate Business/Product Analyst with deep expertise in real-time customer journey analysis. Leveraging leading-edge platforms, you will drive the delivery of personalized digital experiences that captivate and engage. The ideal candidate is a data-driven innovator who seamlessly bridges business objectives with technical solutions, crafting contextual messaging that resonates across web and mobile channels. If you thrive on transforming customer insights into impactful digital interactions, we want to hear from you! Responsibilities • Gather, document, and analyze requirements for features related to online storefronts, POS systems, order fulfillment, and customer service. • Own and evolve the product roadmap for customer experience and journey, with a focus on driving real-time, context-aware digital experiences. • Collaborate with marketing, data, and engineering teams to enable seamless orchestration of personalized journeys using Adobe s CDP or similar tools. • Design and prioritize features that power omnichannel experiences across app, web, and other digital touchpoints. • Collaborate with Product Managers, developers, and marketing teams to translate business goals into functional requirements, user stories, and acceptance criteria. • Map current-state and future-state customer journeys across digital channels, identifying opportunities for contextual engagement. Required Qualifications: • 5+ years of experience as a Business Analyst/Product Analyst, in one of the following areas. • At least 2+ years focused on Adobe Experience Cloud tools (AEM, AJO, Real-Time CDP) (OR). • At least 2 years working on Microsoft Dynamics 365 Commerce, POS, or eCommerce systems (OR). • At least 2 years of working on loyalty programs, customer retention, or gamification features. • Experience working on web and mobile app platforms to enable contextual content and targeted experiences. • Strong understanding of journey orchestration, customer segmentation, and behavioral data usage. Benefits • 401(k). • Dental Insurance. • Health insurance. • Vision insurance. • We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people. • The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs. Additional Responsibilities • Participate in OP monthly team meetings and participate in team-building efforts. • Contribute to OP technical discussions, peer reviews, etc. • Contribute content and collaborate via the OP-Wiki/Knowledge Base. • Provide status reports to OP Account Management as requested. About Us OP is a technology consulting and solutions company, offering advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cybersecurity, enterprise architecture, and beyond. Our most valuable asset is our people: dynamic, creative thinkers who are passionate about doing quality work. As a member of the OP team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & education. An ideal OP team member is a technology leader with a proven track record of technical excellence and a strong focus on process and methodology.