CRM Manager Leading UK Retail Group £60k–£70k + Bonus + Benefits We’re looking for an experienced Retail CRM professional to take the lead on customer engagement for one of the UK’s top multi-brand retail groups. You’ll drive personalised campaigns, optimise the customer journey, and boost loyalty across ecommerce and store channels. The role • Lead CRM strategy across the retail customer lifecycle • Deliver targeted omnichannel campaigns to increase sales & retention • Optimise journeys with segmentation, automation & personalisation • Analyse customer data to improve loyalty and repeat purchases • Ensure GDPR compliance and maintain data quality You’ll need • Proven CRM/loyalty experience in a retail environment (essential) • Strong data analysis, segmentation & A/B testing skills • Proficiency with CRM tools (e.g. Salesforce Marketing Cloud, Klaviyo, Braze) • Basic HTML and solid knowledge of privacy regulations • Passion for delivering an exceptional customer experience Benefits • £60k–£65k + up to £3,750 bonus • 40–60% staff discount • 33 days holiday (incl. bank hols) • Pension, PMI, Life Assurance & Perkbox Get in touch to discuss furthe.