CRM & Retention Manager LONDON - HYBRID – 3 days a week UP TO £55,000 N.B No sponsorship available THE COMPANY This high-growth D2C business is disrupting an overlooked market in the women's health space and they are currently going through a high-growth phase! THE ROLE As a CRM and Retention Manager, you can expect to be involved in the following: • Own CRM and retention across the customer lifecycle • Build and optimise segmented campaigns, flows, and logic in Klaviyo • Work closely with creative, product, and data team, you’ll be the glue that connects it all • Manage agency relationships who are designing the campaigns • Drop straight into planning and execution for Black Friday • Help shape how this brand speaks to its customers and retains them long term YOUR SKILLS AND EXPERIENCE • Prior experience in CRM and Retention marketing • Strong hands-on experience with Klaviyo (or similar) • Someone who's curious, proactive, and sharp will excel in this role • A/B testing, segmentation, and automation experience preferred • Bonus: some Canva or Figma experience to finesse campaign designs BENEFITS • Salary up to £55,000 • Hybrid working • Great opportunity for ownership in a small but growing business How to apply Express your interest by sending your CV to Theo via the apply link on this page