CRM Manager – E-commerce / Retail Maidstone (Hybrid, 2–3 days in-office) | Up to £55,000 Are you ready to take the next step in your CRM career? We're recruiting a CRM Manager to join a fast-paced, customer-centric e-commerce brand based in Maidstone. This is a fantastic opportunity for a seasoned CRM professional—or a talented Senior CRM Executive ready for a step up—to lead strategy and execution across the full customer lifecycle. You’ll play a key role in shaping and delivering engaging, data-driven campaigns that drive loyalty, conversion, and retention, while mentoring a small, collaborative team. What You’ll Be Doing • Lead day-to-day CRM strategy and execution across email, automated journeys, and lifecycle campaigns • Work closely with creative, data, and product teams to deliver personalised customer experiences • Analyse campaign and customer data to continually optimise performance • Manage and mentor two CRM Executives • Contribute to testing, segmentation, and innovation in lifecycle marketing What We’re Looking For • 4+ years in CRM or lifecycle marketing (e-commerce or retail experience a plus) • Confident planning and delivering end-to-end campaigns • Strong grasp of data segmentation, testing, and personalisation • Experience with CRM platforms (e.g., Ometria, Klaviyo, Salesforce, etc.) • A proactive, commercially minded attitude This is a hybrid role, with 2–3 days a week in the Maidstone office. The team is supportive, energetic, and committed to building a best-in-class customer experience. Interested? Apply now or reach out for a confidential chat.