CRM Manager – E-commerce Retail | Leeds (Hybrid, 3 Days in Office) Location: Leeds (Hybrid, 3 days in-office) Type: Full-time Experience: 3+ years in CRM We're looking for a CRM Manager to join a fast-growing e-commerce retailer based in Leeds. With a loyal and growing customer base, they're on an exciting journey — and this role is key to how they communicate, engage, and grow their audience. About Us: They're a modern, fast-paced e-commerce retailer with big ambitions. Their team is passionate about what they do, and they're proud of the culture they’ve built — collaborative, supportive, and full of energy. As they continue to scale, they’re investing in the tools, people, and ideas that will help them do things smarter and better. You’ll be joining a welcoming, close-knit team where your ideas are heard, and your impact is visible. There’s plenty of room for progression and personal development, with opportunities to grow alongside the business. The Role: This is a hands-on, strategic role where you'll be responsible for planning and executing large-scale email and push campaigns. You'll turn business goals into creative and engaging communications that connect with our customers and drive performance. Key Responsibilities: • Own and manage end-to-end CRM campaign delivery • Plan and execute high-volume email and push campaigns across customer segments • Translate marketing objectives into engaging, creative campaign themes • Design and write email content that drives engagement and conversion • Build automated and one-off campaigns across the full customer journey • Collaborate with creative, performance, and product teams to ensure alignment • Track performance and use data to continuously improve results What They’re Looking For: • 3+ years’ experience in CRM, ideally in a high-volume e-commerce or retail setting • Hands-on experience with CRM platforms • A strong mix of creative and analytical skills • Experience writing and designing effective email campaigns • Confident managing complex campaign calendars and automation workflows • A proactive, commercial mindset and attention to detail