Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™. Job purpose The CRM Manager’s purpose is to lead email campaigns from start to finish, driving engagement and revenue. They develop and execute strategies, oversee campaign scheduling, and analyze data to refine future campaigns. They should possess excellent communication and analytical skills, as well as be familiar with email marketing software such as Mailchimp or Constant Contact. Duties and responsibilities Campaign Development & Execution Plan, create, and execute impactful email campaigns for our D2C and B2B Klaviyo channels that align with brand goals, promotional priorities, and key initiatives. Collaborate with the creative team by providing clear and comprehensive briefing emails to ensure cohesive and effective campaign assets. Email Calendar Management Develop and maintain a detailed email marketing calendar for our D2C and B2B Klaviyo channels to ensure the timely execution of campaigns, launches, and brand projects. Audience Segmentation & Personalization Utilize audience segmentation and personalization strategies for each of our Klaviyo channels to improve email relevance, engagement, and performance. Scheduling & Deployment Implement efficient scheduling and deployment processes for each of our Klaviyo channels to ensure all campaigns are delivered within optimal timeframes to maximize engagement. Performance Analysis & Reporting Regularly analyze email performance metrics, including open rates, click-through rates, and conversions, for our D2C and B2B Klaviyo channels. Provide in-depth performance reports that highlight trends, benchmark campaigns, and identify opportunities for optimization. Use insights to refine overall email marketing strategies, including KPI updates and competitive performance benchmarking. A/B Testing & Campaign Optimization Conduct A/B testing for subject lines, content, and design elements to consistently enhance engagement, performance, and effectiveness across our D2C and B2B Klaviyo channels. Cross-Functional Collaboration Work collaboratively with creative, product, and marketing teams to ensure messaging alignment and consistency across all brand touchpoints for our D2C and B2B Klaviyo channels. Database Management Perform routine database cleaning and maintenance for each of our Klaviyo channels to ensure data accuracy and compliance. List Integration for Paid Ads Regularly update and manage email lists for use in paid ad targeting strategies to enhance audience reach and effectiveness. Technical Expertise: Familiarity with API integrations to support advanced email marketing capabilities is a plus. Qualifications Preferred Qualifications and Skills Experience: 2-5 years in email marketing or digital marketing, with a preference for candidates with expertise in the skincare, beauty, or lifestyle industries. That includes experience in managing more than one Klaviyo account to demonstrate adaptability and comprehensive platform knowledge. Proficiency in Klaviyo: Hands-on experience managing campaigns, segmentation, and analytics within Klaviyo is a must. Organizational Skills: Strong calendar and scheduling management capabilities, ensuring all campaigns are executed with precision and timeliness. Technical Knowledge: Basic understanding of HTML/CSS for editing email templates is a plus. Attention to Detail: High level of accuracy in execution, ensuring technical and content-related errors are minimized. Industry Knowledge: Familiarity with the skincare or beauty industry’s audience preferences and behaviors is highly desirable. Marketing Tools: Experience with Klaviyo, Triple Whale, Adobe Creative Suite, Canva, and project management tools like Asana. Communication Skills: Excellent verbal and written communication skills to collaborate with cross-functional teams and non-technical stakeholders. Working conditions ·        ability to work in a fast paced, high energy environment Physical requirements ·        able to lift 10 lbs. ·        able to sit or stand for long periods of time Benefits Available: • 9 Paid Holidays. • Medical, Dental, Vision and Life Insurance (after 30 days of employment). • 401 (k) (after one year of service). • Employee Corporate Discount Program. • PTO (Paid Time Off).