At Enchant, we help beauty, lifestyle and luxury eCommerce brands scale like sorcery. We’re on the lookout for a freelance CRM Sorcerer (or CRM Manager, if you must be Muggle about it) to work across several client realms, crafting flows, campaigns and retention strategies that actually move the needle. You'll be the person behind the curtain, making the right message reach the right people at the right time - and ensuring no scroll, click or cart gets left behind. Your Potion Kit (aka Responsibilities): Conjure CRM strategies that turn browsers into loyal, returning fans Build and optimise magical flows - welcome, abandon cart, post-purchase, winback, you name it Work with our copy and design familiars to create scroll-stopping, click-worthy emails Segment audiences with precision (no spray-and-pray sorcery here) Keep a close eye on metrics and uncover areas for testing, tinkering, and transformation Keep your wand sharp - stay updated on platform changes and retention trends What’s in Your Cauldron: Experience managing CRM for eComm brands (ideally in beauty, wellness or luxury) Mastery of Klaviyo or similar tools (bonus for SMS spells too) Solid grasp of customer lifecycles, segmentation, A/B testing, and list hygiene Strong communicator, comfortable collaborating with creatives, strategists and founders Proactive, organised, and calm under pressure—even when flows go rogue We Use: Klaviyo (our familiar of choice) + one client on mailchimp (there is always one!) Slack (to stay aligned across realms) Airtable, GA4, and Notion Figma for creative previews Who We Are: Enchant is a CRO-first growth agency helping eCommerce brands convert better, grow faster, and look damn good while doing it. We work with skincare alchemists, fragrance wizards, and product visionaries to build seamless, story-led online experiences that sell.