We’re excited to be partnering with a fast-growing beauty brand that’s redefining the industry – and they’re looking for a CRM Manager to join their dynamic team in Manchester. This is an incredible opportunity to take ownership of the full CRM lifecycle – building deeper customer relationships, driving engagement, and delivering personalised campaigns that convert. Why this role? You’ll be joining a brand that’s bold, inclusive, and unapologetically passionate about beauty. Think high-energy team, exciting growth plans, and a chance to really make your mark in a digitally-led business. What you’ll be doing: • Owning the CRM strategy and roadmap across email, SMS, loyalty and retention • Creating and optimising multi-channel campaigns that drive conversion and customer lifetime value • Segmenting audiences and building personalised journeys • Working closely with eComm, creative and tech teams to deliver seamless customer experiences • Reporting on performance, using data to continuously test, learn, and evolve What we’re looking for: • Experience in a CRM or lifecycle marketing role, ideally within beauty, fashion or D2C • A strategic mind with hands-on experience using CRM tools and platforms • Strong understanding of customer journeys and retention strategies • Creative flair, strong copy instincts, and a commercial mindset • Data-driven, detail-oriented, and passionate about creating standout customer experiences Perks include: • Flexible hybrid working in a creative, inclusive office space in Manchester • Generous product discounts and wellness perks • A fast-paced, collaborative environment where ideas are welcomed and celebrated Ready to bring your CRM skills to one of the most exciting brands in beauty? 📩 Apply now or reach out directly to learn more – we’d love to tell you all about it.