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Loop Recruitment

Customer Relationship Management Manager

This role is for a Customer Relationship Management Manager in Manchester, offering £50k-£60k, requiring 6+ years of CRM experience in retail/e-commerce, strong automation skills, and a data-driven mindset to enhance customer loyalty and engagement. Permanent contract, 4 days onsite.
🌎 Country
United Kingdom
🏝️ Location
On-site
📄 Contract
Full-time
🪜 Seniority
Mid-Senior level
💰 Range
55K – 70K
💱 Currency
£ GBP
💸 Pay
£50K - £60K (Yr.)
🗓️ Discovered
September 3, 2025
📍 Location detailed
Manchester, England, United Kingdom
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🧠 Skills
#Segment
Role description
🚀 Customer Journey Manager | High-Growth Brand 💰 £50k-£60k + Benefits 📍 Manchester (4days onsite Working) | Full-time You'll be at the heart of how we build meaningful relationships with our customers, driving loyalty and revenue growth. This role puts you in the driver's seat, owning our CRM strategy and making a tangible impact. From designing innovative loyalty initiatives to crafting hyper-personalised campaigns, this role allows you to shape our brand experience. You'll leverage data to identify key customer touch points and create a seamless journey that converts casual shoppers into lifelong fans. This is more than just managing a CRM system – it's an opportunity to influence the brand’s future and deepen customer engagement. Thrive in a supportive and innovative environment where your ideas will be heard, and your contributions will be celebrated. What We're Looking For 🌟 6+ years of hands-on CRM experience within retail / e-commerce. 🔗 Proven ability to develop and execute successful CRM & Loyalty strategies. ⚙️ Strong knowledge of automation and segmentation techniques. 📝 Analytical mindset with a passion for data-driven decision making. 📊 Deep understanding of customer behaviour and loyalty metrics. 💡 Creative, proactive, and a desire to build and grow a world class customer experience. If you're a passionate CRM leader looking for your next challenge, we want to hear from you. Apply now…