About Us Windy City Organics is a family-owned business and a leading producer of organic and specialty food products. We are passionate about delivering high-quality, organic products to our customers while fostering an environment of collaboration, growth, and innovation. Our portfolio includes Rawmio, Dastony, Veggimins, RawGuru, and Sunbiotics, each committed to quality and excellence. Position Overview We are seeking a detail-oriented and motivated Customer Service & Administrative Associate to join our team in Northbrook, IL. This entry-level role is perfect for someone eager to grow within a dynamic, family-owned company while supporting key business operations. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent communication skills, and bring strong organizational abilities to ensure efficient order management and outstanding customer support. Key Responsibilities Order Management: • Process and manage wholesale orders with accuracy and timeliness. • Create and track purchase orders for raw materials and packaging. Logistics Coordination: • Coordinate shipping schedules and work with logistics partners to ensure on-time deliveries. • Monitor order status, resolve delays, and communicate updates to customers and internal teams. Customer Service: • Respond promptly and professionally to customer inquiries via phone, email, and other channels. • Provide product, order, and shipping information while ensuring a positive customer experience. Administrative Support: • Maintain accurate records and documentation of orders and vendor communications. • Assist in preparing presentations, reports, and other materials as needed. E-Commerce Support (Preferred): • Assist with managing Shopify store operations, including order entry, product listings, and customer inquiries. Qualifications ·      Bachelor’s degree or equivalent work experience preferred. ·      Proficiency in Microsoft Excel and PowerPoint required. ·      Strong written and verbal communication skills. ·      Exceptional organizational skills with attention to detail. ·      Ability to multitask, prioritize, and problem-solve in a fast-paced environment. ·      Experience with Shopify or other e-commerce platforms is a plus. ·      Prior experience in customer service, logistics, or administrative support is helpful but not required. What We Offer ·      Opportunity to gain hands-on experience in operations, logistics, and customer service. ·      Collaborative, team-oriented work environment in a family-owned business. ·      Growth potential within a dynamic and expanding company. ·      Competitive compensation and benefits package.