About The Company A career at Whole Foods Market is more than just the work you do - it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry. At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. About The Role The Supervisor role at Whole Foods Market is pivotal in ensuring exceptional customer experiences and operational excellence within the store. You will oversee daily store functions related to customer service and e-commerce operations, including online order fulfillment, grocery pickup, and delivery services. Your leadership will be essential in maintaining high standards of safety, quality, and efficiency. You will work closely with the Team Members and Team Leaders to foster a positive work environment, promote teamwork, and ensure all activities align with the company's core values and strategic goals. Your role involves monitoring performance metrics, identifying opportunities for process improvements, and supporting the development of team members to achieve their full potential. This position requires a proactive approach to managing store operations, ensuring compliance with health and safety regulations, and delivering outstanding service to our customers. Qualifications • Minimum of 12 months retail experience is required. • Demonstrated ability to manage tasks effectively while balancing dynamic customer flows. • Strong analytical skills to identify root causes of performance issues through metrics and observations. • Excellent interpersonal, motivational, and team-building skills to foster a collaborative environment. • Proven ability to teach and mentor team members positively and constructively. • Proficiency in email communication, Microsoft Office applications, and operations-related software. Responsibilities • Deliver outstanding customer service by setting clear expectations and holding team members accountable. • Manage in-store customer flow and online order completion, ensuring a balanced approach that meets customer needs. • Monitor industry trends and competitor activities to stay ahead in service and operational standards. • Respond effectively to customer questions, requests, and concerns, ensuring a positive experience. • Build and maintain collaborative relationships with departmental leaders, store leadership, and external partners such as delivery service providers. • Promote a positive and respectful team environment that encourages high morale and teamwork. • Ensure safety and security standards are maintained to protect team members and customers. • Ensure compliance with all relevant health, safety, and regulatory standards. • Coach, develop, and motivate team members to foster high performance and reduce turnover. • Maintain cleanliness and organization of workspaces, including staging areas and coolers. • Secure equipment and ensure proper handling and storage of store assets. • Identify and implement process improvements to enhance operational efficiency. • Consistently communicate and demonstrate Whole Foods Market’s core values, leadership principles, and company goals. Benefits Whole Foods Market offers a comprehensive benefits package known as "Whole Benefits," which may include health insurance, retirement plans, store discounts, paid time off, and access to various other programs designed to support your well-being and professional growth. The wage range for this position is $18.00 to $30.20 per hour, commensurate with experience. We are committed to fostering an inclusive environment where all Team Members feel valued and empowered. Eligibility for benefits is determined according to the specific terms of the Whole Benefits plan at the time of hire. Additionally, working at Whole Foods Market provides an opportunity to be part of a purpose-driven organization dedicated to making a positive impact on communities and the environment. Equal Opportunity At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We are committed to hiring and promoting individuals based solely on their qualifications and the needs of the business. Our goal is to create a diverse and inclusive workplace where everyone feels respected and valued. We work with various job platforms like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. We encourage all candidates to apply through our official