About The Company A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry. At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. About The Role The Supervisor role at Whole Foods Market is pivotal in ensuring a seamless shopping experience for our customers while maintaining operational excellence. You will oversee the day-to-day activities related to customer service and e-commerce operations, including managing online order fulfillment, grocery pickup, and delivery processes. Your leadership will directly influence customer satisfaction, team performance, and adherence to safety standards. You will work closely with store leadership and external partners to foster a collaborative environment that promotes outstanding teamwork, mutual respect, and high morale. This position requires a proactive approach to identifying process improvements and ensuring compliance with all health, safety, and regulatory standards. Your ability to analyze performance metrics and respond effectively will be essential in maintaining operational efficiency and achieving store goals. Qualifications Candidates should possess at least 12 months of retail experience, demonstrating familiarity with customer service, operations, and team management. A strong understanding of retail processes, excellent communication skills, and the ability to motivate and develop team members are essential. Proficiency in email, Microsoft Office, and operations-related applications is required. The role also demands physical capability to lift up to 50 lbs, stand and walk for most of the shift, and operate various equipment safely. Flexibility to work evenings, weekends, and holidays is necessary to meet store operational needs. Responsibilities • Deliver outstanding customer experience by ensuring all team members provide exceptional service and addressing customer inquiries promptly and effectively. • Establish clear expectations for balancing in-store customer service with online order fulfillment, ensuring efficiency and accuracy. • Monitor customer flow both in-store and online, assigning tasks to optimize service delivery and minimize wait times. • Stay informed about industry trends and competitor activities to continuously improve service offerings and operational practices. • Respond effectively to customer questions, requests, and concerns, fostering a positive shopping environment. • Support collaborative relationships with store departments, leadership, and external partners such as delivery drivers to streamline operations. • Create and maintain a positive team environment that encourages teamwork, mutual respect, and high morale. • Ensure safety and security standards are maintained across the store, including adherence to health regulations and safety protocols. • Develop, coach, and motivate team members to enhance performance, reduce turnover, and foster professional growth. • Maintain cleanliness and organization of workspaces, including staging areas and coolers, to meet operational standards. • Secure equipment and assets, including MSRs, phones, and currency counters, against theft and damage. • Identify opportunities for process improvements and implement solutions to enhance efficiency and service quality. • Consistently communicate and uphold Whole Foods Market core values, leadership principles, and strategic goals. Benefits Whole Foods Market offers a comprehensive benefits package known as "Whole Benefits," which may include health insurance, retirement plans, store discounts, paid time off, and access to various wellness programs. The company is committed to supporting the well-being and professional development of its Team Members. Compensation for this position ranges from $16.50 to $30.20 per hour, depending on experience and qualifications. We believe in fostering a positive work environment that values diversity, inclusion, and growth opportunities for all employees. Equal Opportunity Whole Foods Market is an equal opportunity employer that values diversity and inclusion. We provide a fair employment environment regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Our hiring and promotion decisions are based solely on qualifications, skills, and business needs. We encourage all qualified individuals to apply and join our team in making a positive impact within our communities. For more information, please visit our careers site or contact our HR department.