We’re working with a market leading global eCommerce platform that powers some of the world’s most iconic brands. This fast growing SaaS company is scaling rapidly and is now looking for strategic, enterprise, and mid market Customer Success Managers to join their team in London (3 days in the office per week). What you'll be doing: • Own the success of clients, acting as a trusted advisor • Drive client strategy, retention and expansion • Collaborate cross-functionally with product, sales, and tech teams • Work with senior stakeholders at globally recognised brands What they’re looking for: • Experience in eCommerce is essential - whether in Customer Success, Account Management or eCommerce management / consultancy • Confidence managing a range of clients (ideally within SaaS or eCommerce tech) • A strategic mindset with strong commercial acumen • Excellent communication and relationship building skills Why this role? • Be at the heart of international eCommerce expansion • Partner with leading retailers and brands across Europe • Work with a high growth SaaS platform backed by cutting edge tech • Strong package with bonus, commission, and RSUs on offer