Job Description Role: Digital Merchandising Manager Contract: Permanent Shift pattern: Full Time Hours: 37.50 Location: Nottingham Support Office - 5 days in office Closing date: 1st September Recruitment Partner: Matthew Nelligan About The Role Welcome to the Boots.com team - an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers. As customers are changing, so are we: focusing on really understanding our customers' needs and making the most of our great products and services to optimise the online shopping experience and increase growth. The Merchandising Manager is an exciting role within the eCommerce team, responsible for leading a team focused on the optimisation and management of the product merchandising, taxonomy, product reviews and search functionality across boots.com/ie. We are looking for candidates that have a strong background in team leadership and management and preferably, have some knowledge in eCommerce and/or digital merchandising. Key Responsibilities • Manage a team of 10 individuals, by supporting them daily to ensure that everyone is working to a high standard - plus, ensuring their ongoing development. • Ensuring that all main business asks from a Merchandising perspective are completed on time, to a high standard and are analysed to help drive continuous improvement. • Championing the Merchandising systems and tools, constantly driving for better ways for the Merchandising team to optimise the site with the customer/insights at the heart of all decisions. • Analyse and monitor performance across our PLP's, SLP's, Attributes and Product Recommendations and share insights with the team and wider partners to help drive improvement and optimisation - to allow us to become experts in the optimisations which drive the best results for boots.com/ie. • Supporting with identifying and escalating anomalies across the boots.com/ie sites and supporting with the resolution. • Collaborating with partners across eCommerce to ensure that key campaigns such as, NPD launches, Christmas, Black Friday, Valentine's Day, Mother's Day, Father's Day etc. are implemented and optimised from a Merchandising perspective. • Working in conjunction with the A/B Testing team to ensure that we are constantly striving for new developments to help us make better experiences for the customer and to hit our targets. • Collaborate with our SEO team. • Constantly driving for continuous improvement from a Merchandising perspective to support the wider eCommerce budget targets. What you'll need to have • You should have a background in team leadership and management - you will lead a team of 10 individuals. We want someone who can inspire and support their team members. • Set high standards for themselves and for their team. • Cross functional working, focusing on brilliant delivery and relationship building are key as you will be working with a broad set of partners. • Able to manage multiple projects simultaneously to ensure delivery on time of consecutive or overlapping activities. • Comfortable gathering, using and presenting data to draw insight and to identify opportunities/weaknesses to improve our conversion and engagement across the site. Experience in Content Square or similar reporting systems is preferred. • A confident individual who can effectively and efficiently share plans and updates to the business, willing to challenge and comfortable speaking to large groups of people. • Our ideal candidate should have a natural customer first mentality to problem solving and will have a strong understanding of the customer lifecycle. • Able to deal effectively with working in a fast-paced environment with rapidly changing priorities. • System knowledge in CMS systems such as Management Centre, Amplience, Salesforce and knowledge of attributes, search, product reviews and product recommendation functionality would be preferred but not required. IMPORTANT NOTE: This role can require working outside normal offices hours. A bit about us... Work right at the heart of the business and join us on the exciting digital journey we're on. Play a leading role in driving boots.com growth by ensuring the plan for our customers is exciting and continually changing. Life in the boots.com team is fast paced; every day is different and brings new opportunities to optimise what we do. We work with great people across the business and externally to execute our digital strategy and meet our customers' needs. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting boots.jobs. Our Benefits • Boots Retirement Savings Plan • Discretionary annual bonus • Generous employee discounts • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child • Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better. What's Next Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.