Description Digital Product Manager Location: 50 Amica Way. Lincoln, RI 02865 Department: Marketing, Communications & Growth About The Role We are looking for a Digital Product Manager to own and evolve our customer-facing digital experiences. This role will be responsible for driving delivery of new business revenue by implementing and refining a best-in-class digital quoting experience for prospective customers across our auto, home, life, and other lines of business, personalized to best meet the needs of a broad and growing customer base. Day-to-day, the Digital Product Manager will define and present strategic product roadmaps, identify and prioritize customer expectations, gain alignment with senior stakeholders, coach and support a team of product owners and their scrum teams, and work with cross-functional teams to deliver intuitive, engaging, and impactful digital products. The ideal candidate combines strategic thinking with hands-on execution, is a strong leader and mentor, is passionate about exceptional user experiences, thrives in a collaborative, fast-paced environment, and possesses a growth mindset. This role reports directly to the Managing Vice President of Digital Experience, and will serve as a member of the Digital Experience Extended Leadership Team. Key Responsibilities Product Strategy & Roadmap • Define and manage the digital product vision, roadmap, and priorities in alignment with business objectives and customer needs. • Translate strategy into actionable product requirements and features, seeking novel approaches to generate alignment and drive innovation. • Monitor industry trends, competitive landscape and best-in-class digital experiences across other consumer industries, and emerging technologies. Execution & Delivery • Lead the end-to-end product lifecycle from discovery to launch to optimization. • Work within and improve our Agile environment: run discovery, craft PRDs, maintain scored backlogs, and encourage the use of AB testing to derisk • Collaborate with design, engineering, marketing, and analytics teams to deliver high-quality digital experiences. • Develop and maintain product backlogs, write user stories, and define acceptance criteria. • Drive A/B testing, user research, and analytics to inform decisions and optimize performance. Stakeholder Management & Communication • Act as a primary liaison between the Digital Experience team, business stakeholders, and technical partners. • Communicate product vision, progress, and results clearly to leadership and stakeholders. • Facilitate alignment across teams to ensure successful delivery and adoption of digital initiatives. Measurement & Optimization • Define success metrics and measure product performance against KPIs (conversion, engagement, satisfaction, retention). • Use data and insights to continuously improve digital experiences. • Ensure that accessibility, usability, and performance are embedded in all product releases. Qualifications • Bachelor’s degree in Business, Marketing, Computer Science, or related field. • 4–7 years of experience in product management, preferably with a focus on digital products or customer-facing platforms. • Proven experience managing digital experiences across web and/or mobile. • Familiarity with Agile methodologies, backlog management tools (e.g., Jira), and prototyping tools (e.g., Lucid, Figma). • Strong analytical skills with proficiency in web analytics (e.g., Adobe Analytics). • Excellent communication, presentation, and stakeholder management skills. • Demonstrated ability to balance user needs, business goals, and technical constraints. Total Rewards • Medical, dental, vision coverage, short- and long-term disability, and life insurance • Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly. • Holidays - 14 paid holidays observed • Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment • Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution • Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals • Generous leave programs, including paid parental bonding leave • Student Loan Repayment and Tuition Reimbursement program • Generous fitness and wellness reimbursement • Employee community involvement • Strong relationships, lifelong friendships • Opportunities for advancement in a successful and growing company Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment. Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act. Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the "Is Amica hiring?" section of our FAQ.