Position Snapshot Business Area: Nestlé Health Science Job Title: Direct-To-Consumer (DTC) Lead Location: Gatwick (Hybrid 2-3 times a week in the office Salary up to 65-70k depending on experience + car allowance + generous pension scheme + 12 additional flex days on top of holiday entitlement + potential bonus and many other excellent benefits! Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. Position Summary Here at Nestlé Health Science, we are currently recruiting for a talented individual to join us, as a Direct to Consumer (DTC) Lead, reporting into the Head of Digital. In this role, you will transform our NHSc UK&I DTC ambition and strategy. You will be responsible for developing a best-in-class consumer experience, leveraging deep insights, and ensuring omnichannel integration and performance within the overall brand ecosystem. A Little Bit About Us At Nestlé Health Science, we're advancing nutritional therapy to change the approach to managing your health. Behind our pioneering company are people who are driving breakthroughs and innovating for impact. Our people are changing the way Health Care Professionals such as dietitians, doctors, nurses, and speech and language therapists think about meeting the nutritional needs of patients, and the way patients and consumers manage their own health. They know the faces, hear the stories, and celebrate the successes of people whose lives have been transformed thanks to Nestlé Health Science solutions. In addition to our Medical Nutrition brands, we are also proud of our trusted Consumer Care brands such as Solgar, Vital Proteins, Pure Encapsulations, Garden of Life, Nature’s Bounty & more! A day in the life of a DTC Lead… You will play a key role in driving our Digital ambition and shaping the future of our business. Your responsibilities will include: • DTC Strategy Development: Lead the evolution and implementation of the DTC strategy across the NHSc portfolio, defining a winning operating model that considers resources, capabilities, and portfolio specifics. • Website Management: Oversee the management of all Direct-to-Consumer websites, including Solgar, Vital Proteins, Garden of Life, and Pure, ensuring they consistently meet annual commercial targets and performance KPIs. • Transition Leadership: Manage the transition of DTC websites to local UK&I management, establishing a clear strategic long-term ambition and roadmap. • Collaboration & Orchestration: Work closely with local and global DTC teams to set NNS sales forecasts, manage supply planning, and oversee trading calendars. • Team Development: Build and develop a high-performing DTC team responsible for executing the strategy and day-to-day operations. • Consumer Experience: Deliver best-in-class brand experiences across all DTC platforms, driving integrated campaigns focused on customer acquisition, retention, and loyalty. • Data & Infrastructure: Develop a DTC data and infrastructure roadmap, optimising the integration of tech stack and improving functionality to enhance user experience. • Performance Optimisation: Foster a test-and-learn mindset, consistently evaluating and optimizing performance across DTC sites. • Stakeholder Engagement: Build strong relationships within NHSc UK&I and collaborate with external agencies to analyse the DTC landscape and optimise our value proposition. • Social Commerce Strategy: Lead the social commerce strategy and execution in collaboration with connected functions. What Will Make You Successful We are looking for an experienced Digital marketing and sales professional, ideally within eCommerce and DTC. You’ll have extensive experience across the Digital ecosystem including search, content, websites, CRM, channels and omini-channel platforms.You will be passionate, tenacious; results focused and enjoy working in a highly energetic and exciting environment. You’ll also have: • Project and budget management experience. • Strong understanding of Digital marketing and sales, eCRM, conversion optimisation, and performance analytics. • Experience in managing multi-channel Ddigital projects with internal and external stakeholders. • Knowledge of Data and Analytics, with the ability to turn technical jargon into business-friendly language. • Familiarity with Google stack, including Google Analytics, GTM, Search Console, and Optimise. And finally, you will feel comfortable to challenge the status quo, have a real passion to learn and understand the importance of building positive relationships across a wide range of stakeholders. Coupled with this you will thrive in an environment that is often ambiguous understanding how to navigate yourself and stakeholders to positive solutions. What You Need To Know What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme and a real focus on personal development and growth. The posting date for this role is 26th August 2025. The closing date for this role is 5th September 2025. We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application. At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk) We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!