⭐ Featured
Executive Leadership Solutions
Director of Digital Customer Experience & Strategy, Retail
This role is for a Director of Digital Customer Experience & Strategy in Retail, focusing on omnichannel strategies and digital innovation. Requires 8+ years in customer experience and leadership, with a bachelor's degree and CCXP certification preferred. Permanent position in the Southeast US.
🌎 Country
United States
🏝️ Location
Unknown
📄 Contract
Full-time
🪜 Seniority
Director
💰 Range
Unknown
💱 Currency
$ USD
💸 Pay
Unknown
🗓️ Discovered
August 13, 2025
📍 Location detailed
Winston-Salem, NC
recZn6VxDb1tLo8hp
🧠 Skills
#Figma #JavaScript
Role description
Director Of Digital Customer Experience & Strategy, Retail-southeast Us
• Newly Created Position Created by Company Growth
• COMPANY PROFILE:
This innovative regional retailer has set out to break the mold and create
a distinctive shopping experience worthy of its southern roots. They bring their communities they serve right to the table and their commitment to quality, value and service is quickly becoming legendary.
FEATURES AND BENEFITS:
The Director of Digital Customer Experience & Strategy-Retail is a forward-thinking role designed to shape the future of the company's digital ecosystem. As a leader in digital innovation, you will define and execute a cohesive CX strategy that spans web, mobile, in-store digital touchpoints, programs, and service offerings, transforming how we connect with and serve customers .
THE ROLE YOU WILL PLAY:
The Director of Digital Customer Experience & Strategy-Retail will build and cultivate a diverse, collaborative team responsible for bringing our digital experience vision to life, with oversight for roles encompassing digital CX strategy, UX/UI design, product oversight, insource/outsource strategy, and more. Your team will work to map and refine complex customer journeys, partner with development and engineering teams, launch/test new digital capabilities, all while ensuring a seamless, omni-channel experience.
Reports to Sr. Vice President, eCommerce. There is one Direct Report in this highly collaborative role.
Team responsible for $100M +annual eCommerce revenue.
BACKGROUND PROFILE:
Bachelors degree in Business, Marketing, Computer Science, or related field; MBA or equivalent experience preferred.
8+ years of experience in customer experience, digital product management, with at least 5 years in leadership roles.
CCXP certification (or similar) highly desirable
Hands-on experience with omnichannel retail strategies, integrating in-store and digital platforms—including eCommerce, native applications, in-store POS systems, loyalty, identity verification & management solutions, payment wallets/gateways, and similar are a requirement. .
Strong working knowledge of web technologies and concepts that influence CX implementation and iteration, including: component-based front-end frameworks (e.g., React, Vue.js); templating languages (e.g., Handlebars, Twig, PHP); JavaScript and libraries like jQuery for behavioral interactivity; CMS integrations and dynamic content rendering
Familiarity with API-driven ecosystems, including how RESTful APIs, GraphQL, and JSON structures support data-driven experiences and real-time personalization.
Proficiency in service design tools like Figma, Miro, Lucidchart, Service Blueprinting, or similar
Director Of Digital Customer Experience & Strategy, Retail-southeast Us
• Newly Created Position Created by Company Growth
• COMPANY PROFILE:
This innovative regional retailer has set out to break the mold and create
a distinctive shopping experience worthy of its southern roots. They bring their communities they serve right to the table and their commitment to quality, value and service is quickly becoming legendary.
FEATURES AND BENEFITS:
The Director of Digital Customer Experience & Strategy-Retail is a forward-thinking role designed to shape the future of the company's digital ecosystem. As a leader in digital innovation, you will define and execute a cohesive CX strategy that spans web, mobile, in-store digital touchpoints, programs, and service offerings, transforming how we connect with and serve customers .
THE ROLE YOU WILL PLAY:
The Director of Digital Customer Experience & Strategy-Retail will build and cultivate a diverse, collaborative team responsible for bringing our digital experience vision to life, with oversight for roles encompassing digital CX strategy, UX/UI design, product oversight, insource/outsource strategy, and more. Your team will work to map and refine complex customer journeys, partner with development and engineering teams, launch/test new digital capabilities, all while ensuring a seamless, omni-channel experience.
Reports to Sr. Vice President, eCommerce. There is one Direct Report in this highly collaborative role.
Team responsible for $100M +annual eCommerce revenue.
BACKGROUND PROFILE:
Bachelors degree in Business, Marketing, Computer Science, or related field; MBA or equivalent experience preferred.
8+ years of experience in customer experience, digital product management, with at least 5 years in leadership roles.
CCXP certification (or similar) highly desirable
Hands-on experience with omnichannel retail strategies, integrating in-store and digital platforms—including eCommerce, native applications, in-store POS systems, loyalty, identity verification & management solutions, payment wallets/gateways, and similar are a requirement. .
Strong working knowledge of web technologies and concepts that influence CX implementation and iteration, including: component-based front-end frameworks (e.g., React, Vue.js); templating languages (e.g., Handlebars, Twig, PHP); JavaScript and libraries like jQuery for behavioral interactivity; CMS integrations and dynamic content rendering
Familiarity with API-driven ecosystems, including how RESTful APIs, GraphQL, and JSON structures support data-driven experiences and real-time personalization.
Proficiency in service design tools like Figma, Miro, Lucidchart, Service Blueprinting, or similar
.svg)
