ECommerce Director Eastern Industrial Supplies is seeking an experienced and strategic E-commerce Director to lead and expand our digital presence and online sales initiatives. This pivotal role will be responsible for developing and executing our e-commerce strategy, driving online revenue growth, enhancing customer experience, and optimizing our digital platforms for our wholesale distribution business. The ideal candidate will have a proven track record in e-commerce leadership, a deep understanding of B2B online sales, and a passion for leveraging technology to drive business results. Responsibilities: • E-commerce Strategy & Vision: Develop and execute a comprehensive e-commerce strategy that aligns with the company's overall business objectives, focusing on revenue growth, market share expansion, and customer satisfaction in the wholesale distribution sector. • Platform Management: Oversee the development, maintenance, and optimization of all e-commerce platforms (e.g., website, mobile apps, B2B portals), ensuring a seamless and intuitive user experience for our wholesale customers. • Sales & Marketing: Drive online sales initiatives through effective digital marketing campaigns (SEO, SEM, email marketing, social media), promotional strategies, and customer engagement programs. • Data Analysis & Reporting: Utilize data analytics to monitor e-commerce performance, identify trends, track KPIs (e.g., conversion rates, average order value, customer lifetime value), and generate actionable insights for continuous improvement. • Customer Experience: Champion the online customer journey, implementing strategies to enhance user experience, streamline order processing, improve customer support, and personalize interactions for our wholesale clients. • Product Management: Collaborate with product and purchasing teams to ensure accurate and compelling product content, effective categorization, and optimal merchandising on the e-commerce platforms. • Technology & Innovation: Stay abreast of emerging e-commerce technologies, trends, and best practices, evaluating and recommending new tools or features to maintain a competitive edge. • Team Leadership: Build, mentor, and lead a high-performing e-commerce team, fostering a culture of collaboration, innovation, and continuous learning. • Cross-functional Collaboration: Work closely with sales, marketing, IT, operations, and customer service teams to ensure alignment and integration of e-commerce activities with broader business functions. • Budget Management: Manage the e-commerce budget effectively, ensuring optimal allocation of resources to achieve strategic goals. Qualifications: • Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field. MBA or related Master’s degree is a plus. • 8+ years of progressive experience in e-commerce, with at least 3-5 years in a leadership or director-level role, preferably within a wholesale distribution B2B environment. • Proven track record of significantly growing online sales and improving e-commerce KPIs. • Strong understanding of e-commerce platforms, content management systems, CRM, and ERP integrations. • Expertise in digital marketing channels (SEO, SEM, email, social media, display advertising) and analytics tools (e.g., Google Analytics). • Demonstrated ability to develop and execute strategic e-commerce plans. • Excellent analytical skills with the ability to translate data into actionable insights. • Strong leadership, communication, and interpersonal skills with the ability to influence and collaborate across all levels of the organization. • Ability to manage multiple projects simultaneously in a fast-paced environment. • Knowledge of UX/UI best practices and customer journey mapping. • Familiarity with the wholesale distribution industry and its unique e-commerce challenges and opportunities is a plus. What We Offer: Competitive salary and comprehensive benefits package, including medical, dental, company-paid short-term disability, and a 401(k) with immediate employer match. Paid holidays, generous Paid Time Off, and "Eastern Cares" Mission Days (paid time off for volunteering). Opportunities for career growth and professional development. A faith-based, family-owned company culture that values and supports its employees. Eastern Industrial Supplies is an Equal Opportunity Employer and a Drug-Free Workplace.