Job Title: Director of Operations Job Type: Full-Time Location: CO, DE, FL, GA, HI, IL, MI, NJ, OH, OR, PA, TN, TX, VI, Remote, M-F Restriction: This opportunity is for candidates residing in the states listed above Compensation: $100,000 to $140,000 Annually + Benefits The Digital Marketing Recruiters Digital Marketing Recruiters has been in the digital marketing and recruitment space for over 25 years. We work with highly skilled marketing, digital marketing, and sales professionals and match them with our clients from diverse industries across the United States. Our selection process incorporates comprehensive resume screening, shortlisting, conducting video-recorded interviews and providing client information, administering written assessments (if required by the client), arranging client interviews, and facilitating job offers and placements. The Client The client is a performance-driven Amazon, Walmart, and TikTok shop marketing agency, consistently ranked among America’s fastest-growing companies. Their culture thrives on innovation, integrity, and delivering meaningful results for their eCommerce clients. The Role The client is looking for a Director of Operations to lead and evolve their operational infrastructure as they scale. The ideal candidate is a strategic yet hands-on leader with experience overseeing cross-functional teams, optimizing workflows through systems like Monday.com and Power BI, and driving efficiency through automation and AI. You’ll be responsible for orchestrating the backend of a fast-paced, global, and diverse team, ensuring seamless communication and delivery of top-tier service for their eCommerce clients. Key Responsibilities • Lead daily operations across departments, ensuring cohesive execution of business objectives. • Collaborate with executive leadership to align strategy, priorities, and resource planning, focusing on the unique needs of eCommerce and marketplace management. • Drive optimization of internal systems and processes (especially in Monday.com, Excel, and Slack). • Design and implement performance dashboards in PowerBI, providing actionable insights for leadership and agency client teams. • Leverage automation and AI tools to enhance team productivity, reduce operational overhead, and maintain the agency’s competitive edge. • Foster a collaborative, inclusive, and high-performance work environment across generations, cultures, and time zones. • Inspire, coach, and support department heads, modeling the agency’s 'people-first' values. • Proactively identify and resolve operational bottlenecks, ensuring smooth delivery for agency clients. • Maintain a calm, transparent, and approachable presence across all levels of the company. • Manage operational budgets, identifying cost-saving opportunities while maintaining service quality. • Oversees all departments (Ops, Finance, Marketing, Sales, HR, PPC, Creative, DSP, Meta). • Responsible for clean, visualized data presented up & down the org chart. • Directly interacts with clients to ensure EQ + IQ balance. • Manages no more than 7–8 direct reports. • Uplevels employees into A+ performers. Requirements • 5+ years of experience in operations leadership, preferably in an agency, SaaS, or eCommerce environment. • Expertise with Monday.com, Excel, Slack, and PowerBI; experience with automation and AI tools is a plus. • Demonstrated experience leveraging automation tools and AI-driven solutions to improve workflows. • Proven ability to manage distributed, multicultural teams. • Exceptional communication skills and a 'bedside manner' aligned with the agency’s transparent, supportive culture. • Highly organized, detail-oriented, and capable of balancing strategic thinking with hands-on execution. • Comfortable working in a fast-paced, data-driven, and entrepreneurial environment. Preferred Qualifications • Experience in Amazon/eCommerce or performance marketing agency operations; knowledge of Agile, Scrum, or Kanban; familiarity with Zapier, Make (Integromat), or other no-code automation platforms. • Knowledge of project management methodologies (Agile, Scrum, Kanban). • Familiarity with Zapier, Make (Integromat), or other no-code automation platforms. Benefits • Fully remote, flexible work environment. • Unlimited PTO and a people-first culture. • Opportunities for professional growth and leadership development. • Voluntary dental, vision, life, and accidental death and dismemberment insurance.