Hours: 37 hours per week, full- time, with flexible working Salary: £28,000 - £32,000 per annum DOE About Us With over a century of expertise, we’re proud to be recognised as specialists in sports and security fencing. As a fourth-generation, family-owned business, our legacy is built on trust, craftsmanship, and long-standing customer relationships. We’re known for delivering exceptional products and service and we take that responsibility seriously. About the Role We're looking for a proactive and strategic E-Commerce Coordinator to take full ownership of our online shop. You’ll play a key role in driving digital sales performance, enhancing the customer journey, and ensuring our product offering is competitive and well-represented online. This role is perfect for someone who thrives in a fast-paced environment, enjoys collaborating across teams, and is excited to make a measurable impact on both B2B and B2C sales. Key Responsibilities • Manage day-to-day webshop operations • Maintain accurate, engaging product listings and pricing • Coordinate with technical teams to ensure site performance and security • Develop and implement digital strategies to grow traffic and conversions • Support marketing campaigns across email, SEO, and social media • Use analytics to drive continuous improvement • Enhance the customer journey and reduce cart abandonment • Manage tools like live chat, FAQs, and customer feedback • Work closely with procurement and warehouse teams on stock accuracy • Monitor competitor activity and report on key KPIs What We’re Looking For • Proven e-commerce experience (construction or trade sectors a plus) • Strong knowledge of Google Ads, Analytics, SEO, and social platforms • Data-driven mindset with strong commercial awareness • Organised, communicative, and customer-focused You’ll Succeed If You • Bring a proactive, solutions-focused attitude • See both the small details and the big picture • Communicate clearly and work well with others • Are committed to creating a seamless digital customer experience What’s In It for You We believe great work deserves great rewards — here’s what we offer: • Salary: £28,000 – £32,000 per annum DOE • Bonus: Company performance-based • Leave: 25 days + bank holidays (including Christmas shutdown) • Flexibility: Option to buy 5 extra days of annual leave • Family Support: Enhanced maternity, paternity & adoption leave • Wellbeing: Enhanced sick pay & access to Perkbox perks • Pension & Life Assurance: Employer-matched contributions • Hours: Standard office hours are Mon–Thurs: 9:00–5:30 | Fri: 9:00–5:00 but we can offer flexibility to accommodate your needs • Culture: Supportive, family-friendly, and values-led We are seeking individuals who not only bring skills and experience but also embody the behaviours and values that define our culture. The ideal candidate will: • Treat others as you’d want to be treated • Do what you say and do it well • Think long-term while delivering today • Represent yourself and the company with pride