Who We Are You may not have heard of us, but you’ll know our brands! AS Watson is the world's largest international health and beauty retailer with over 16,800 stores in 29 markets. Each year, over 5.3 billion customers and members shop with our well-known retail brands, both online and offline, including the likes of Superdrug, Kruidvat, Watson’s, Marionnaud, The Perfume Shop, and many more. A Typical Day In This Role Includes • Develop and implement strategies to drive online business performance • Lead the expertise in the operation of our online platforms, creating and sharing best practise between BUs to drive business capability and growth • Analyse data to identify performance, customer trends and create plans to further improve performance • Drive full adoption of digital platform features to improve customer interaction and experience • Conduct daily, weekly, and monthly analysis of key trading metrics. Use insights to create actions and to drive optimisation to improve online performance. Influence BU teams to implement these actions • Work with the rest of the online business team to conduct regular reviews of the customer funnel using both data and best practise to identify trends and areas of opportunity to reduce abandonment • Collaborate with other teams such as digital marketing, analytics and UX teams to drive wider growth • Be aware of new approaches in the market and conduct regular competitor reviews to enhance our customer offering and proposition • Collaborate with our strategic supplier partners to leverage mutual expertise to deliver projects as required • Maintain strong relationships with all stakeholders and BUs in order to be able to influence and have impact • Relationship Building: Establish and maintain strong working relationships with business unit key contacts, digital marketing teams, tech teams, and other team members to ensure effective collaboration. This role would be a good fit for you if: • Effective Communication: ability to articulate ideas clearly and concisely and influence remote teams • Strong Time Management: able to manage time and deliver multiple workstreams on time • Collaborative Team Player: A willingness to work collaboratively with different teams fosters a positive and cohesive work environment. • Proactive Attitude: driven by finding proactive approaches to drive performance based on best practise and data • Able to build relationships with BUs and other stakeholders in order to influence What You'll Need • Passionate about online business: a genuine enthusiasm, alongside staying up-to-date with emerging technologies and trends. • Ability to analyse data to identify trends and create action plans • Strong commercial acumen with ability to understand drivers of performance and influence trading plans to drive growth • Customer-focused mindset with focus on improving customer shopping experience • Experience with CMS and Analytics platforms What You'll Get From Us • Competitive salary, benefits, and bonus scheme. • Discounts for you and your family from some our much-loved retailers, including Superdrug and The Perfume Shop. • Interest free season ticket and personal loans. • Excellent refer-a-friend scheme with up to £2000 up for grabs! • Free financial and mortgage advice from some of our partners. • A fantastic learning and development offering to explore. • Lots of opportunities to get involved in wellbeing initiatives to support your physical and mental health. • …plus much More!