Job Title: eCommerce Executive Location: Oldbury B69 2BN Department: eCommerce / Client Relations Reports To: eCommerce Manager Type of role Full-Time About the Role We are seeking a highly motivated and detail-oriented eCommerce Executive to support the management and optimisation of our product listings and digital merchandising across key premium retail partners and marketplaces, including M&S, Wayfair, Debenhams, Robert Dyas, and other platforms, including our DTC site. You’ll play a pivotal role in delivering best-in-class product visibility on-site, optimised content for shoppers, and conversion-driving experiences across all platforms. This is an exciting opportunity for someone passionate about eCommerce, premium home & lifestyle brands, and visually driven digital retail. Key Responsibilities Marketplace & Product Listing Management • Create, manage, and optimise product listings across multiple eCommerce and marketplace platforms, ensuring consistency, accuracy, and alignment with brand and platform standards. • Execute daily and weekly site audits to ensure product visibility, categorisation, content accuracy, and brand compliance. Visual Merchandising & Content Execution • Ensure product content reflects brand values and visual quality across all touchpoint's. • Support the execution of new product launches, seasonal updates, and promotional campaigns across marketplaces and Royalcraft.co.uk. • Assist in the continuous optimisation and maintenance of Royalcraft.co.uk to ensure a seamless shopping experience. SEO & Content Optimisation • Write and edit high-converting product titles, descriptions, and attributes aligned with SEO best practices to drive organic visibility and search ranking across partner platforms. Performance Monitoring & Reporting • Track and report on KPIs, including conversion rates, product performance, and campaign impact. • Produce weekly reports and support in-depth performance insights during promotional peaks and seasonal campaigns. Marketplace & Retailer Collaboration • Liaise with key partners including Wayfair, M&S, and Amazon to supply/upload enriched assets, enhanced content, and product data that supports merchandising excellence and conversion growth. • Work cross-functionally with the Royalcraft marketing team to identify content gaps, UX improvements, and growth opportunities. Inventory & Availability Coordination • Ensure accurate stock representation and product availability across all channels by coordinating with internal inventory and operations teams. Pricing, Promotions & Customer Service Support • Assist in implementing pricing strategies, promotional events, and product campaigns across DTC and marketplace channels. • Provide general support on marketplace-related queries and customer service issues where required. Required Skills and Experience: • 1–2 years of experience in e-commerce, digital marketing, or a related field • Familiarity with Shopify & Klaviyo or other e-commerce/marketplace platforms • Basic knowledge of SEO, CRO and online merchandising • Experience with Amazon a benefit • Highly analytical and proficient with reporting, ensuring decisions made are backed by data • Excellent attention to detail and organisational skills • Ability to multitask and work in a fast-paced environment • A proactive, problem-solving mindset with a can-do attitude Benefits: ·      Casual dress ·      Holiday entitlement ·      Bank holidays off ·      Company events ·      Company pension ·      Options to purchase Royalcraft products at a competitive price ·      Free parking on-site ·      Work schedule- Monday-Friday  Location- In Person- Taylors Ln, Oldbury B69 2BN