Founded in 2000 by Princess Marie-Chantal of Greece — mother, creative director, and author, the brand has grown over the years to become an internationally recognised luxury lifestyle and gifting brand. Since launching our iconic Angel Wing, the eponymous label now comprises of Manners Begin at Breakfast, Marie-Chantal's best-selling guide on modern etiquette for families, and cosy collections including newborn essentials, signature sleepwear, beautiful loungewear and home fragrances. We are a luxury gifting brand for the whole family: from newborn to toddler, teen and beyond, with the launch of our Match your Mini Collection, whilst remaining the go-to for gifting with beautiful gift ideas for babies, mothers and parents to be. Location: London Hybrid: Monday – Thursday in office (Chelsea) / Friday WFH Salary: £25,000 - £30,000 Reporting to the Head of Ecommerce, this is a brilliant opportunity to join an iconic and expanding luxury fashion & lifestyle brand. As our Ecommerce Executive, you will play a pivotal role in driving the growth and performance of our online store, ensuring an exceptional customer experience that reflects the elegance and quality of the brand. Role Overview Working closely with the Ecommerce and wider Marketing and Operations teams, you will play a key role in managing the day-to-day operations of our ecommerce site, and provide exceptional service to our customers. You will assist with a variety of projects across our Shopify store and marketplaces, including uploading new collections, order management, customer support, and monitoring site performance and customer journey analytics to identify opportunities for improvement. The ideal candidate will have strong attention to detail, excellent organisation and communication skills, and a passion for luxury retail and digital commerce. You will be proactive, adaptable, and thrive in a fast-paced, collaborative environment. Key Responsibilities • Product Listings & Updates: Assist in creating and maintaining high-quality product listings on our ecommerce platform (Shopify), ensuring they are accurate, visually appealing, and aligned with the brand's aesthetic. • Campaign & Promotion Support: Assist with implementing seasonal promotions, marketing campaigns, and product launches. Ensure product information and imagery are updated to reflect current promotions. • Customer Service Excellence: Provide outstanding customer service by promptly responding to inquiries, and addressing customer concerns with a high level of professionalism and care. • Order Fulfilment: Monitor customer orders, collaborating with the logistics team to ensure timely delivery and resolution of any issues related to order fulfilment. • Marketplace Support: Assist in preparing products for marketplace listings, monitor and process orders, respond to customer queries and ensure the storefront aligns with the brand’s aesthetic. • Ecommerce Analytics: Assist in tracking key performance metrics (e.g., conversion rates, traffic, sales) and generating reports to support data-driven decision-making for the online store. • Website Maintenance: Work with the ecommerce team to ensure the website is functioning smoothly, assisting with updates to product pages, banners, and site features to keep the site fresh and aligned with marketing initiatives. Qualifications • Experience: 1-2 years of experience in ecommerce and customer service (experience in luxury or children's fashion is a plus). • Technical Skills: Familiarity with Shopify, ecommerce platforms, Microsoft Excel/Google Sheets, and order management systems. Experience with Google Analytics is a plus. • Attention to Detail: Impeccable attention to detail, especially when it comes to managing product listings, order processing, and customer service. • Communication Skills: Exceptional written and verbal communication skills, with the ability to interact with customers in a professional and courteous manner. • Organisational Skills: Strong ability to manage multiple tasks, prioritise effectively, and maintain accuracy under pressure. • Team Player: Collaborative with an ability to work seamlessly across departments (marketing, logistics, customer service). • Luxury Brand Awareness: An understanding of the high standards and expectations of luxury customers and the ability to represent the Marie-Chantal brand with care and professionalism. Benefits: • Significant growth opportunities — we are passionate about aiding our employees to develop their skillsets and career development • Supportive and collaborative team culture • Modern workplace with cafe and communal spaces, with regular community events • Discounts across Marie-Chantal products How to Apply: If you are excited about joining a luxury retail brand and have a passion for ecommerce, please submit your CV and a cover letter highlighting your relevant experience and why you're a great fit for Marie-Chantal.