Role: Ecommerce Manager Location: Hybrid (Gloucestershire Office & Remote) About Freja Freja is the UK’s leading bone broth brand, a category that sits between premium ingredients and functional food, with an ecommerce-first business model. Following 4 years of rapid growth and a recent investment round, we are refreshing our brand, and building a team to scale the business. We’re a small internal team that punches above our weight. We operate a flat structure and a ‘get things done’ mentality. We all roll our sleeves up and execute. About the Role We're looking for a smart, proactive Ecommerce Manager to support our Head of Digital across key digital growth channels. This is a hands-on role that covers all areas of our ecommerce operation—from running promos and managing content, to improving customer journeys and reporting on performance. You’ll help us bring our products to life across Shopify, Amazon and new marketplaces, making sure our content, campaigns, and operations are fully connected and delivering results. Key areas of ownership • Deliver our promotional mechanics • Trade our Amazon channel through promos and merchandising • Keep product listings across all platforms compliant, accurate, and on-brand • Coordinate product launches, campaigns, and on-site updates • Monitor customer journeys and identify opportunities to improve UX and conversion • Own and optimise cross-sell, upsell, and post-purchase journeys • Collaborate with the retail team on promo plans and shared learnings • Run content A/B tests and help improve CRO through landing page updates • Collaborate with Ops to troubleshoot product, promo, or listing issues • Support expansion into new marketplaces like TikTok Shop • Pull reports and surface insights across product, site, and campaign performance About you This role would suit someone with some understanding of / interest in health food and nutrition, who wants to be part of a great brand on an epic growth journey. Ideally, you will be interested in learning more about the business and how to improve our customer experience. You might have worked in a similar role before—or you might be looking for your first in-house role after an agency. Either way, you’re curious, creative, analytical, and excited to roll up your sleeves. We’re looking for: • 1–2 years of experience in e-commerce, digital marketing, or a related field • Familiarity with Shopify & Klaviyo or other e-commerce platforms (Amazon a plus) • Highly analytical and proficient with reporting • Excellent attention to detail and organisational skills • Ability to multitask and work in a fast-paced environment • Basic knowledge of SEO, CRO and online merchandising • A proactive, problem-solving mindset with a can-do attitude Benefits We are committed to continuous improvements to our team benefits and ways of working • The opportunity to play a key role in a growing challenger brand. • Competitive salary • All employees will have EMI share options, giving them the opportunity to participate in our success • Remote-first role, 3–4 days per month in the office. • Flexible working hours. • 25 days holiday plus bank holidays. • The tech you need to get the job done. • Plenty of bone broth!