E-Commerce Manager Dallas, TX Tile & Stone | Shopify | Direct-to-Consumer About Riad Tile Riad Tile is a fast-growing, design-forward tile and stone company based in Dallas, TX. We specialize in beautiful, accessible materials that bring high-end design to residential and commercial spaces across the U.S. Our curated collections—ranging from handmade zellige to premium marble—are sold exclusively through our direct-to-consumer website and physical showroom. We take pride in craftsmanship, speed, and exceptional service. With a rapidly expanding product catalog, growing customer base, and high visibility in the design world, we’re building a team that can scale with us while staying true to our aesthetic and values. About The Role We’re hiring an experienced, detail-oriented E-Commerce Manager to fully own and operate our Shopify storefront. You’ll be responsible for the site’s performance, content accuracy, visual merchandising, and overall user experience—executing both daily updates and long-term improvements that directly impact growth, conversion, and customer satisfaction. This role is ideal for someone who thrives on structure, takes pride in clean execution, and has a sharp eye for both data and design. Core Responsibilities Website Operations & Site Ownership • Manage all day-to-day activity on our Shopify site, including homepage updates, banners, product launches, collection maintenance, and general content upkeep • Handle all internal web-related requests (new pages, edits, image swaps, copy changes) with speed and accuracy • Perform weekly QA sweeps to catch broken links, outdated lead times, image issues, or UX bugs • Ensure accuracy in product listings (pricing, specs, variants, photography) and clean catalog structure using tags, metafields, and filters • Monitor and maintain a polished, mobile-optimized customer experience across devices Site Performance & Optimization • Own key e-commerce KPIs: conversion rate, bounce rate, AOV, search engagement, and sample-to-order flow • Use GA4, Hotjar, and Shopify analytics to track performance and identify opportunities for improvement • Implement small optimizations (layout tweaks, filter adjustments, PDP copy updates) to improve conversion • Set up A/B tests or run basic customer feedback surveys to validate UX decisions Cross-Functional Coordination • Collaborate with marketing on product drops, campaign pages, and promotional updates • Sync with operations on product availability, lead time messaging, and shipping windows • Partner with CX to translate customer feedback into content clarifications or layout changes • Liaise with design or developers for larger-scale changes when needed Platform & Tool Management • Maintain and optimize Shopify apps (search, reviews, samples, etc.) • Work with themes and page builders to create/update landing pages • Coordinate with freelance developers or tech partners for more advanced fixes Who You Are • 3–5+ years of hands-on Shopify experience in a direct-to-consumer business • Strong understanding of Shopify 2.0 architecture, product structuring, filtering logic, and metafields • Comfortable managing a complex, high-SKU catalog with strong attention to detail • Analytical mindset with experience using GA4, Hotjar, or similar tools to drive decisions • Familiar with best practices in UX, conversion optimization, and mobile-first design • Strong project management and communication skills—able to keep tasks moving across teams • Basic HTML/CSS familiarity a plus (but not required) Why This Role Matters You’ll be the internal owner of our digital storefront—the first impression for most customers. The quality, accuracy, and clarity of your work will directly shape the customer experience and revenue outcomes. This is a high-trust, high-impact role with visibility across the company. Equal Employment Opportunity Riad Tile is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. • This applies to every part of the employee experience—from hiring and training to compensation, advancement, and day-to-day work. We’re committed to a workplace where everyone is respected and given the opportunity to succeed.