eCommerce Manager The eCommerce Manager reports directly to the SVP of eCommerce and will be responsible for building, re-launching and evolving the B2B site centered on anime toys, models and action figures. They will oversee all operational aspects of upgrading and improving the existing website, with an eye towards eCommerce. This person will oversee the PIM and DAM integration as it relates to eCommerce. They should be a driven web manager that can provide guidance as we take on any new projects. The person in this role will be tasked with supporting the improvement of the overall digital experience and providing excellent user experience for the following: BNTCA corporate site (bandai.com) and B2B wholesale site (wholesale.bandai.com). ESSENTIAL JOB FUNCTIONS Manage and implement all aspects of eCommerce site by proactively making changes to enhance the site experience, drive traffic and conversion and all updates including ongoing site optimizations to improve shopping experience including navigation, landing pages, shopping cart, search engine visibility, etc. Develop and execute strategies and tactics to reach web revenue goals with a clearly defined path to meet financial objectives. Monthly/yearly budget allocations and approvals through proper channels. Analyze sales data to provide actionable insights for growing the web business. Manage all product preparation for eCommerce including gathering all product assets, confirming accuracy, setting up products in the backend and deploying to the site. ensure products are merchandised accurately and intuitively online. Responsible for the planning and execution of site updates to support product releases, marketing/sales efforts and general site maintenance. Project management for all web development and eCommerce initiatives. Create and maintain the (monthly/weekly) schedule for all website enhancements and/or solutions. Manage the website and eCommerce platform while taking proactive steps to enhance customer experience. Day-to-day platform and product operations, ensuring technical process consistency. Manage the maintenance of eCommerce applications (i.e.: Mailchimp, Wufoo Forms, etc.). Lead all updates and changes to the web platform and/or any systems that affect eCommerce operations such as order management optimizations, web analytics, tagging, etc.). Work cross-functionally with third parties, business and IT teams on defect/enhancement resolution for all commerce systems. Effectively communicate and collaborate with related departments and outside companies. Lead the system vendors, and support team members to enhance the sites and solve problems quickly. Visual merchandising of digital spaces with an eye for high quality design and functionality. Routinely run a performance analysis to understand and communicate performing and non-performing products; categories; trends/stories. Troubleshoots any product related issues online including log-in issues, navigation, add-to-cart functionality, and broken image links. Work closely and collaboratively with eCommerce team members. Manage and provide leadership guidance for the Front-end Web Support and eCommerce Specialist. Document and update standard operating procedures (SOPs) for all eCommerce related processes. REQUIRED SKILLS AND ABILITIES CORE SKILLS Accuracy – Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise. Reliability- Consistently dependable in meeting work expectations; good work output; keeps commitments. Maintains an acceptable attendance level. Judgment – Makes reasonable and defensible decisions based on relevant information. Loyalty – Keeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority. Communication – Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives. JOB-SPECIFIC SKILLS Advanced Math - Able to use basic mathematical processes such as fractions, ratios, equations, proportions. Bookkeeping - Able to manage financial records (accounts receivable), enter data into the computer system, and contact vendors when problems arise. Personal Computer Usage – The ability to use a WINDOWS-based computer for ERP, MS Office business applications (such as Excel, Word, PowerPoint, etc.) and credit/customer internet portals. Negotiating - Able to present facts and concepts to convince others, resulting in mutual agreement. Problem Solving - Able to gather and interpret data to solve job-related problems; able to distinguish between causes and symptoms of problems to find viable solutions; able to collaborate with others. Record Keeping - Able to maintain files and records which can be accessed as needed for data support, audit, reports, etc. Presentation - Able to effectively express information, ideas and concepts formally to groups of people. Uses supporting media appropriately. JOB REQUIREMENTS EDUCATIONAL REQUIREMENTS Bachelor's degree in computer science, Information Technology, or Business. EXPERIENCE AND WORK REQUIREMENTS eCommerce and digital marketing experience with successful track record increasing revenue, traffic and developing a successful brand digital platform and delivering effective & innovative digital campaigns. 5+ years’ experience with B2B eCommerce enterprise solutions directly integrated with an ERP system (experience Adobe Commerce Cloud (formerly Magento 2) is a plus). Integration of a PIM and DAM experience is highly desirable. Initiative to present new ideas for enhancements and improvements of eCommerce functionality as well as operations related to the eCommerce processes. Demonstrated ability to think strategically and provide sales and marketing results. Proven success working in a fast-paced environment while managing multiple projects across multiple product lines. Excellent interpersonal and project management skills. Deep knowledge of web traffic drivers, paid search, and innovative digital campaigns. A passion for digital marketing. Strong attention to detail with an ability to respond to last-minute requests and adapt to changes in business trends. Exceptional time management skills with the ability to prioritize multiple projects. The ability to support the online eCommerce store whenever issues arise, including outside the normal hours of business and some weekend support is possible. MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS WORK ENVIRONMENT White-collar office environment. WORKPLACE TEMPERATURE Typical office. WORK CONDITIONS Office environment. NOISE LEVEL Mild. PHYSICAL SIGHT Able to read both hardcopy and computer-based text. LIFTING PHYSICAL REQUIREMENTS TRAVEL As needed