A fast-growing retail brand is looking for a hands-on E-commerce Manager to take ownership of their wholesale and retail Shopify Plus Stores. You’ll lead day-to-day online operations, oversee customer service, and work on strategic initiatives to drive sales and deliver an exceptional customer experience. Role: eCommerce Manager Salary: Up to £47,500 Location: Hackney area, London - 5 days onsite during probation, then hybrid 3 days onsite What you’ll be doing: • Manage and optimise multiple e-commerce platforms (Shopify Plus, ideally Recharge and Linnworks) • Oversee the customer journey, ensuring a seamless experience across all channels • Collaborate with marketing to deliver SEO, CRO, and campaign improvements • Manage product listings, inventory accuracy, and sales performance reporting • Lead a small customer service team, driving quality and efficiency What you’ll need: • Proven e-commerce management experience (retail or hospitality sector experience a plus) • Proficiency with Shopify Plus; Recharge/Linnworks knowledge beneficial • Understanding of GA4, SEO best practices, and basic HTML/CSS • Customer-focused, solutions-driven, and highly organised What’s on offer: • Salary up to £47,500 • 28 days holiday plus bank holidays • Pension and enhanced family leave • Company discounts and ongoing training • Work with a passionate, collaborative team If you’re an experienced e-commerce professional who thrives in a fast-paced retail environment, we’d love to hear from you.