PS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit. Position Overview: The Ecommerce & Omnichannel Manager will oversee the day-to-day operations and long-term growth of our ecommerce platform(s) while championing initiatives that bridge digital and in-store experiences. This role requires strong merchandising expertise, analytical insight, and the ability to collaborate across teams to deliver a cohesive, customer-first retail experience. Responsibilities: Ecommerce & Site Merchandising • Manage and optimize the ecommerce site across two sites, ensuring accuracy, functionality, and premium presentation. • Own site merchandising strategy across both sites to ensure products are presented in a compelling, brand-right, and conversion-focused way. • Manage category pages, navigation, homepage features, product detail pages, and search optimization. • Partner with cross functional teams to plan product launches, cross sell/upsell opportunities, promotions, and seasonal storytelling across digital and physical channels. • Oversee the successful and timely launch of new products on e-commerce sites, including content creation, page development and supporting needs. • Implement onsite storytelling, trend edits, and curated brand shops to replicate discovery-driven retail online. • Continuously optimize product hierarchy, taxonomy, and filters to improve discoverability and conversion. • Marketplace expansion • Differentiation between both brand sites, The Paper Store & Uncharted • Partner with buying and allocation teams on inventory allocation to meet product sell thru and assortment turn goals UI/UX & Customer Experience • Collaborate with design and development partners to refine site UI, ensuring intuitive navigation, mobile-first functionality, and premium look and feel. • Monitor site performance and user behavior (heat maps, session recordings, site analytics) to identify friction points and opportunities. • Lead A/B testing and CRO (conversion rate optimization) initiatives to enhance shopping flow. • Ensure content, imagery, and digital assets meet brand standards and elevate the customer experience. • Advocate for the digital customer at every touchpoint, from homepage to checkout. • Partner with operations, fulfillment, and customer service to ensure smooth order processing, timely delivery, and best-in-class support • Monitor industry trends, emerging technologies, and competitor activity to keep our omnichannel experience innovative and competitive. Omnichannel Integration • Lead omnichannel initiatives such as buy online, pick up in-store (BOPIS), ship-from-store, endless aisle, ensuring a seamless and consistent customer experience • Drive initiatives such as buy online, pick up in-store (BOPIS), ship-from-store, and cross-channel returns. • Collaborate with store teams to drive traffic between online and offline, supporting localized marketing, events, and product activations and in-store storytelling. • Partner with marketing on campaigns that integrate both digital and physical retail touchpoints. • Support programs that increase cross-channel traffic and customer loyalty. • Marketplace expansion Analytics & Growth • Analyze KPIs across ecommerce and omnichannel programs (traffic, conversion, AOV, cart abandonment, cross-channel behaviors). • Translate insights into merchandising, UX, and marketing optimizations. • Partner with eCommerce Director on reporting, budgeting, and forecasting. • Stay ahead of emerging trends in digital retail, merchandising, and customer experience. Requirements: • Bachelor’s degree or equivalent experience in a related field preferred • 3-5+ years of experience in e-commerce, with proven leadership experience in merchandising, digital strategy, or a related function • Experience with ecommerce platforms (e.g., Kibo Commerce, Shopify Plus, Salesforce Commerce Cloud, Magento.) • Experience with DXP (e.g. Bloomreach, Monetate) • Experience with PIM (e.g. Salsify, Akeneo) • Strong ability to set vision and strategy, with a track record of driving business growth through digital initiatives • Advanced understanding of web metrics and analytics; proficiency in Google Analytics and Excel required • Demonstrated experience leading teams, coaching talent, and fostering a collaborative, high-performing culture • Skilled at using data-driven insights to solve complex problems and inform decision-making • Strong marketing sensibility with the ability to balance brand storytelling, content, and commerce to optimize customer experience • Excellent project management skills with the ability to oversee multiple initiatives, prioritize effectively, and deliver on deadlines • Exceptional communication and presentation skills, with the ability to influence and engage with executive leadership and cross-functional partners • Professional presence, with strong interpersonal skills and the ability to build relationships across all levels of the organization • Ability to work 3+ days/week at the Corporate Office in Acton, MA COMPETENCIES: • Communication: Communication is direct and to the point while maintaining employees’ self-esteem. Sets clear performance expectations and provides ongoing feedback. Solicits dialogue to ensure understanding of expectations. • Leadership: Ability to motivate and influence the team to create buy-in. Clarifies initiatives and articulates their strategic relevance. Helps employees to see the potential for developing their skills; assists them in eliminating barriers to their development. • Development: Demonstrates a passion for teaching. Identifies skill opportunities and takes timely and appropriate action to coach, develop and redirect employees as needed. • Delegation: Delegates responsibility based on the employee’s ability and potential. Communicate action steps and desired outcomes. Follows up to ensure success. • Accountability: Demonstrates a sense of corporate responsibility. Takes personal ownership and responsibility for the quality and timeliness of work. Ensures that actions are consistent with words. • Creativity and Initiative: Forward-thinking, recognizes opportunities and finds new ways of doing things and implements improvements whenever possible. Encourages creativity and innovation. • Professionalism: Maintains a professional and positive manner even under changing or uncertain conditions. Works well with a wide range of individuals to provide support, encouragement and direction. Engages others to accomplish organizational and departmental goals. Is seen as a role model. • Personal Development: Displays self-awareness, a high level of energy, persistence and a positive outlook. Continuously seeks ways to improve and learns from mistakes and constructive feedback TPS Group Holdings LLC is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.