Join the Pacsun Community Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more. Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community. Join the Pacsun Community. Learn more here: LinkedIn- Our Community About the Job: Pacsun’s IT eCommerce team uses AI and innovative technologies to enhance customer experience and improve operational efficiency. The eCommerce QA Analyst supports the QA team to ensure that the company’s eCommerce and mobile app provide a reliable and secure shopping experience. The QA Analyst will handle daily production QA as well as test new features, functionality, enhancements and bug fixes, find defects and report effectively. Contribute ideas that improve customer experience. A day in the life, what you’ll be doing: • The QA Analyst will partner closely with developers, product managers, and business stakeholders to test new features, validate enhancements, and help deliver a reliable, customer-first digital experience. • Conduct manual testing tasks on web and mobile applications to identify issues and report in an effective manner. • Help update, maintain and script some test cases and checklists under guidance from the QA Lead. • Record and report bugs using a tracking system, including clear steps to reproduce each issue. • Participate in regression testing to verify that recent changes haven’t broken existing functionality. • Collaborate with developers, QA team members, and project managers to clarify requirements and communicate findings. • Conduct cross‑browser and multi device testing to ensure consistency across different devices. • Support the team in gathering information for performance and security testing when needed. What it takes to Join: • 2-4 years of QA experience, preferably in eCommerce or digital platforms. • Familiarity with Salesforce Commerce Cloud (SFCC/SFRA) or similar commerce platforms. • Experience testing personalization/optimization platforms (e.g., Dynamic Yield, Optimizely.). • Strong understanding of browsers, responsive design, and device testing. • Experience with usability, functionality, acceptance and regression testing • Hands-on experience with bug tracking and test management tools (e.g., JIRA, Confluence). • Ability to independently perform ad hoc and quick smoke testing for quick fixes and smaller changes • Good understanding of how mobile apps work along with independently being able to prepare for tests, including installing test builds on test devices and knowing the best testing approach • Ability to simultaneously test across different web browsers and multiple mobile devices • Validate A/B test variations, personalization campaigns, and analytics tracking setup. • Analytical skills & attention to detail: Able to identify patterns and anomalies in test results and think critically. • Communication skills: Clear verbal and written communication in English for documenting defects and collaborating with the team. Communicate effectively with in-house and remote development team to discuss and provide additional details and steps to recreate issues • Collaboration & problem‑solving: Comfortable working in agile teams and willing to ask questions and share ideas. • Fundamental QA knowledge: Through understanding of software development lifecycle and testing methodologies. Preferred skills • Adapt to change easily and demonstrate ability to work in a fast-paced environment • Understanding of e‑commerce platforms, payment gateways and order management systems. • Understanding of backend validation, systems and end to end testing • Experience with bug tracking and project management tools, preferred Jira and Wrike, test case management systems and cross‑browser testing tools. • Knowledge of HTML/CSS/JavaScript for inspecting web pages and identifying front‑end issues. • Understanding of user stories and software requirements. • Advocate for customer experience and ensure accessibility, performance, and compliance standards are met • Some experience or willingness to learn to identify and develop scenarios and test cases from user stories and software requirements. • A critical eye for detail with a customer-first mindset. • Ability to balance speed and thoroughness in a fast-paced release cycle. • Strong collaboration skills across development, marketing, and product teams. • Proactive problem-solver who can spot gaps, propose solutions, and improve processes. Salary Range: $68,000 - $72,000 Pac Perks: • Dog friendly office environment • On-site Cafe • On-site Gym • $1,000 referral incentive program • Generous associate discount of 30-50% off merchandise online and in-stores • Competitive long term and short-term incentive program • Immediate 100% vested 401K contributions and employer match • Calm Premium access for all employees • Employee perks throughout the year Physical Requirements: The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job. • While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms. • Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. • Ability to work in open environment with fluctuating temperatures and standard lighting. • Ability to work on computer and mobile phone for multiple hours; with frequent interruptions. • Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building. • Hotel, Airplane, and Car Travel may be required. Position Type/Expected Hours of Work: This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment. Other Considerations: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.