Job Title: E-commerce Specialist Location: Bolingbrook Job Summary We are seeking a results-driven and detail-oriented E-commerce Specialist to manage and optimize our online sales channels, including Amazon, Walmart, Shopify, and other third-party marketplaces. The ideal candidate will be responsible for maintaining product listings, analyzing sales data, coordinating promotional campaigns, and ensuring an excellent customer experience. Key Responsibilities Manage and update product listings across various e-commerce platforms (Amazon, Walmart, Shopify, etc.), ensuring accuracy and SEO optimization. Monitor and analyze key performance indicators (KPIs), including sales, traffic, conversion rates, and return rates. Conduct regular competitor analysis and implement strategies to improve market positioning. Coordinate with creative teams to plan and execute promotions, campaigns, and seasonal events. Handle incoming customer inquiries (including phone calls, emails, messages) to provide assistance with orders, shipping, product information, or issue resolution. Collaborate with the inventory and logistics teams to maintain stock accuracy and timely order fulfillment. Create and maintain product content, including titles, bullet points, descriptions, images, A+ content, and storefronts. Identify recurring customer issues and work cross-functionally to improve processes and customer satisfaction. Stay updated with platform policies, tools, and industry trends to maximize performance and compliance. Qualifications Bachelor’s degree in Marketing, Business, E-commerce, or a related field. 3+ years of experience in e-commerce operations or marketplace management required. Hands-on experience with Amazon Seller Central, Walmart Seller Center, or Shopify. Strong verbal and written communication skills Strong analytical and problem-solving skills; proficiency in Excel or Google Sheets. Familiarity with digital marketing concepts such as PPC, SEO, A/B testing, and conversion optimization. Excellent communication and project management skills. Self-motivated, organized, and able to work independently in a fast-paced environment. Preferred Qualifications Experience with tools like Helium 10, Jungle Scout, DataHawk, or similar. Background in consumer health products, diagnostics, or regulated products is a plus. Experience with product compliance or documentation management is a plus. Prior experience in phone-based customer service is a plus. Benefits Competitive Salary PTO / Sick Time 401(K) Regular & ROTH Medical, Dental, and Vision Insurance Employer Sponsored Life/AD&D Insurance with the option for Voluntary Life/AD&D Buy -Up Employer Sponsored Short Term Disability Insurance (except for CA) Employer Sponsored Employee Assistance Program About Us Wondfo Biotech Co., Ltd, located in Guangzhou China, is a world renowned rapidly growing POCT manufacturer specializing in diagnostic reagents and equipment of IVD realm. Founded in 1992 and owning more than 34 years R&D experience, Wondfo Biotech has established one R&D center in San Diego, two branches in Chicago and nine additional global offices now. Wondfo’ s products have been distributed to over 120 countries, supplying over 136,800 healthcare institutions, and benefiting 2,895,780,000 people worldwide. Wondfo Biotech is devoted to making the world a better place by providing innovative POCT products. We have received CE certificates, FDA certificates, FSC certificates, ISO 9001:2008 and ISO 13485:2012 quality system certification.