When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Summary In this role, you will work on a team responsible for full cycle support of EDI processes with existing and new customers. You will monitor connectivity and translation of transaction and troubleshoot to determine the root cause of issues. Responsibilities • Responsible for production support of existing EDI processes. • Troubleshoot and respond to customer questions / issues and escalate problems. • Handle customer complaints and requests in a professional and courteous manner. • Identify and resolve problems in a timely manner by analyzing information. • Maintain compliance with all company policies and procedures within area of competence. • Research, fix, and reprocess failed EDI transactions. • Implement support enhancements. • Document resolution history in EDI support knowledge base. • Assist with training customers on services and applications provided. Requirements • Relevant degree preferred. • 2 or more years of experience in EDI processing. • Expertise in ecommerce, B2B, and EDI solutions/processes. • Proficiency in data analysis and standards including database structure/knowledge. • Effective problem-solving skills. • Excellent verbal and written communication skills. #IDS Estimated Hiring Range At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $51,900.00 to $87,900.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.