We’re hiring a Retention Strategist to own the customer lifecycle for DTC brands, building smart, scalable strategies that turn first-time buyers into repeat customers. This is a client-facing role at the heart of the Everboost engine. You’ll lead a cross-functional pod of email specialists, designers, and copywriters - mapping out campaigns, flows, tests, and retention strategies that drive results. What You'll Be Doing: • Lead retention strategy across 5+ high-growth DTC accounts • Act as the primary advisor for clients on retention strategy and broader growth insights • Build detailed briefs for flows and campaigns aligned with brand, goals, and past learnings • Oversee campaign calendars, pacing, and performance to hit KPIs • Design and interpret A/B tests with clear hypotheses and learning agendas • Pull monthly + quarterly reports and distil complex data into actionable insights • Collaborate with your pod: ensure copy, design, and tech all align with the strategy • Spot issues before they escalate. Troubleshoot and improve, always. What Makes You a Great Fit: • 2+ years in email/retention marketing (agency and DTC experience = big plus), not as a copywriter, but as an account manager or strategist • You’ve led strategy, not just execution, and owned results on large accounts • You’re staying on top of AI trends and advancements, fully embracing the tech rather than shying away from it • Fluent in Klaviyo, with working knowledge of Shopify, GA, and analytics tools like Lifetimely, Peel, or Northbeam • Confident client communicator (you can sell a strategy and stand by it) • You think in cohorts, LTV curves, and incremental lifts • You know how to brief and lead a creative team (copy/design/tech) • You’ve got a bias for action, but a sharp eye for detail • Bonus: You’ve managed teams or mentored others and loved it • Experience managing marketing for 7-figure brands What Success Looks Like: • Clients see a consistent performance lift from your strategies and trust your input • You ship deliverables on time, without surprises • Reports are accurate, insightful, and not just “here’s what happened” but “here’s what’s next” • You’re the glue of your pod, leading with clarity, feedback, and energy • You raise the bar, holding very high standards What You’ll Get: • 100% remote, flexible setup • Smart, ambitious team that values quality and speed • Paid learning (we’ll buy the courses you need) • Bonus opportunities tied to performance • A culture that’s fun, fast, and serious about results • Time off: 21 PTO, 5 sick, national public holidays Why Everboost: We're an agency that actually gives a f • ck. Results are what come first. Just check out our testimonials on our website. We are a partner, not just a task doer. We are serious about upskilling our team members and empowering them to grow as professionals. Team is incredibly important at Everboost. We're high-performers, passionate, and are obsessed with delivering a world-class experience for our clients. Check us out here: • https://www.everboost.co.uk/ • https://www.linkedin.com/in/tobi-emailmarketing/ Please don't apply if you tick one or more of these boxes: • You're just looking for a job/paycheck and aren't bothered by the work • You don't have experience in e-commerce or email/retention marketing • You dislike client-facing roles or struggle with relationship management • You aren't data-driven and analytical in your approach The Hiring Process: Yep, it’s five stages. Why? Because we’re not just hiring talent, we’re hiring team players who fit. This process isn’t just about us vetting you, it’s about you vetting us, too. You’ll get to: • See how we work and communicate • Understand what we actually expect (no surprises later) • Get real feedback on your test assignment • Meet your future teammates and vibe-check the culture • Decide if Everboost is the place where your creativity will thrive Apply here: https://form.asana.com/?k=iImRH4hXaHHgPXZhbBTNkw&d=1203984535591370 Only submissions via the form will be reviewed.