About Alhena Alhena AI is the virtual sales associate built for eCommerce. We help retail brands grow revenue and customer satisfaction while lowering service costs through products such as: • AI Shopping Assistant: Conversational, stylist‑like assistance that increases conversion and AOV across web, chat, and social. • Support Automation: Accurate, on-brand resolutions for order status, returns, exchanges, and policy questions that deflect tickets and lift CSAT. • Omnichannel AI: One brain across channels (site chat, email, SMS, social DMs) with enterprise‑grade guardrails, analytics, and workflows. Alhena integrates with the tools eCommerce teams already use (e.g., Shopify & other platforms, order tracking, and CX systems like Zendesk, and FreshDesk ). We pair fast implementation with a consultative approach to ensure measurable outcomes (conversion rate, AOV, CSAT, ticket deflection, and time-to-resolution). Learn more at alhena.ai. Role Description This is a full-time on-site role located in Pleasanton, CA, for a Founding Content & Media Lead at Alhena.ai. We’re turning content into a revenue engine. Your mandate is to build the machine: editorial + distribution + analytics, so Sales has the right conversation with the right buyer every week. What you’ll do (outcomes over activity) • Ship a cadence that compounds: a monthly flagship (research, benchmark reports, case study etc), weekly articles, and daily distribution across email and social. • Build the system: contributor program across Sales/CX/Product; briefs, style guide, and repurposing playbooks (blog, Linkedin, email, webinar, enablement). • Own distribution: topic clusters, internal linking, partner syndication, and a pragmatic social plan that leaders will actually post. • Close the loop: implement content and pipeline attribution; co‑own a Sales & Marketing SLA for MQL/SQL volume and follow‑up. • Be AI‑native: use LLMs to accelerate research, outlines, and QA with human‑in‑the‑loop standards for originality, citations, and brand safety. • Make us the reference: customer interviews to narrative case studies, ROI calculators, and category POV. You’ll thrive if you… • Are a builder who documents processes and loves making others better contributors. • Write with clarity and edge (strong POV, no fluff) and can hold your own in a pipeline review. • Are allergic to “random acts of content” and obsess over distribution/repurposing. • Treat AI as leverage, not a shortcut. Qualifications • 1+ years in B2B content/editorial, ideally in SaaS, commerce, or CX. • Proof of pipeline impact from content. • Demonstrated AI workflow (prompt libraries, sourcing discipline, plagiarism checks). • Bonus: experience with Shopify ecosystems, retail operations, or PMM.