Job Title: Fraud & Payments Expert – Manager Location: Dubai, UAE About the Role: Our client is seeking a highly skilled Fraud & Payments Expert - Manager to lead our fraud prevention and payments operations for our digital e-commerce and platform, including crypto transactions. This role requires a strategic thinker with a tech-savvy background in managing high-volume digital payments, fraud detection, and operational risk mitigation. The candidate will oversee a team, optimise transactional workflows, and ensure a balance between seamless customer experience and fraud prevention. Key Responsibilities: Fraud Prevention & Detection • Develop and implement pattern-based fraud detection strategies: • Start local, then expand to international detection. • Use a hybrid approach, applying consistent rules while adapting to evolving fraud tactics. • Monitor anomalies within transactions, setting rules to flag or unblock customers. • Manage chargebacks and resolve customer complaints on a daily basis. • Reduce fraud losses by rejecting high-risk transactions while increasing successful conversions. • Identify the highest probability points for conversation and customer engagement to convert legitimate transactions. Payments Management • Oversee multiple payment channels (7-8), including: • Website checkout, card payments, Apple Pay, etc. • Collaborate with payment service providers focused on the fraud side. • Ensure the least friction payment flows with optimal acceptance rates and robust 3DS security. • Balance rejection of bad transactions without impacting genuine customers. • Build a good balance of payment acceptance and risk management. Team Leadership & Reporting • Leading a team of agents, supervised by a senior agent. • Daily management of fraud rules, analysing anomalies, and customer communication. • Report progress and insights directly to the Executive team. • Manage a team of Indian agents, ensuring effective monitoring and response. Technical & Strategic Oversight • Leverage advanced technology, including: • Rules engines, machine learning models, and data analytics. • Utilise tools such as Xero (accounting), AWS (web servers), and custom fraud detection algorithms. • Develop and optimise strategies around market trends, operational data, and economic factors. • Drive continuous improvement in detection systems to lessen fraud and maximise revenue. Qualifications & Experience: • 5+ years in fraud prevention, payment operations, or risk management within digital or gaming sectors. • Strong understanding of high-volume payment processing, 3DS, and acceptance protocols. • Experience dealing with gambling, crypto, or large-scale e-commerce platforms. • Tech-savvy, with a background in automation, machine learning, and data analytics. • Prior experience working with payments, fraud patterns, and risk tools. • Excellent leadership, communication, and problem-solving skills. • Ability to work in a fast-paced, dynamic environment with a strategic mindset. Ideal Candidate Profile: • Background in online retail, automation, machine learning, or payments. • Familiar with disruptive payment models, high throughput, and risk mitigation. • Tech-driven, innovative, and highly analytical. What We Offer: • A challenging role within a fast-growing digital business. • Dynamic team environment with a focus on innovation. • The opportunity to work closely with cutting-edge technology and data-driven strategies. If you’re passionate about preventing fraud, optimising payments, and working with high-tech solutions, we want to hear from you!