About ALSO. We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient. ALSO is looking for a Fulfillment Manager, who will be responsible for establishing a set of capabilities that with support North American order fulfillment and logistics. What You Will Do Manage 3PL Performance • Manage all aspects of 3PL partner performance, including inbound flow, ATS/inventory tracking, value added service performance, packaging and fulfillment, perfect order performance, domestic packaging, last mile transportation and cost optimization. • Serve as SME for vendor systems integration, including WMS, TMS, and order tracking services with appropriate Also systems (ERP, web store, OMS, and CRM if needed) • Develop KPIs to monitor performance and institutionalize reporting. Conduct regular business reviews with 3PL partner. Conduct periodic site visits to validate process and performance. • Liaise with global supply chain partners to manage inbound flow of inventory and ensure optimal inventory levels are available at 3PLs. • Manage flow of inventory to owned and partner retail locations. Manage Carrier Performance • Monitor, report on, and collaborate with partners to optimize customer experience at point of fulfillment. • Seek continuous opportunities for cost efficiency and enhanced customer experience at unboxing and delivery. • Integrate enterprise packaging strategies with logistics partner capabilities and customer experience performance. • Lead the integration of operational data with enterprise and customer data to ensure data driven decisions are holistically driving enterprise and customer outcomes. • Manage outbound fulfillment to a retail network that includes owned spaces, pop up experiences, and dropship or wholesale to retail partners. Domestic Inventory Flow • Partner with Global Supply chain team to ensure timing, depth, and regional distribution of inventory meets commercial and customer needs. • Partner with service operations team to ensure warranty and service parts are available to keep vehicles on the road. • Continuously evaluate regionality of demand and inventory location to ensure optimized costs and service levels. • Build a commercially lead S&OP process that integrates marketing and sales programs with operational capability. Omni channel optimizations • Partner with Retail, Ecommerce, Customer success, Finance and Product leadership to inform domestic distribution strategy. Objectives are to optimize for profitability, growth opportunity and brand perception. • Partner with Retail, Ecommerce, Finance, and Product leadership to manage Available To Sell by channel. • Partner with Retail, Ecommerce, and Marketing teams to ensure fulfillment communications add value to the customer journey. • Partner with Retail, Ecommerce, Customer Success, and Product teams to establish VOC solutions that include fulfillment experience. Reverse logistics • Establish reverse logistics processes to support unit flow out of decommissioned pop up locations, warranty/service claims, and returns. • Manage carrier and 3PL performance in reverse logistics operations. • Partner with Retail, Customer Success, and Service Operations to ensure all enterprise needs are met. What You Will Bring • 5+ years of progressive supply chain experience, with an emphasis on Ecommerce fulfillment. • Experience collaborating with a diverse group of stakeholders, including Retail Ops, Ecommerce, Finance, and Sr. Leadership. • Experience establishing operational data sets, developing KPIs, and institutionalizing reporting. • Experience with two or more of: inventory planning, demand planning, customer planning, business analysis, or expense planning. The estimated annual compensation for this position ranges from $140,000 - $155,000 per year, depending on experience and qualifications. This range is inclusive of base salary and a target annual performance bonus. Bonus payouts vary based on company and individual performance. Why ALSO. We’re passionate about helping the world find a better way to get there—wherever it is you’re headed. We’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces. Together we’re working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges. Perks And Benefits • Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by ALSO with FSA & HSA options. • One Medical membership and dedicated insurance advocates. • Rich fertility and family building benefits with Progyny. • Flexible time off. • 401(k) match.