About Us: High Mountain Imports is a smoking accessories company providing top-shelf products and exceptional service to our partners nationwide. We’re looking for a hands-on General Manager to oversee day-to-day operations, lead our warehouse team, and keep the business running smoothly across fulfillment, receiving, inventory control, facilities management, and collaborating with the sales team. This is a dynamic role for someone who thrives on variety, problem-solving, and building strong teams in a fast-paced environment. What You’ll Do: Operations & Fulfillment • Oversee all fulfillment processes, resolve discrepancies, and manage warehouse documentation • Oversee all aspects of inventory management including bin management, cycle counts, replenishment, barcoding, labeling, reconciliations and quality control • Manage procurement of existing items alongside CEO • Ensure orders are picked, packed and labeled accurately to ensure safety in transit and provide a positive unboxing experience for customer • Collaborate with Sales Team to ensure smooth handling of returns, damages, mis-picks, and shipping issues • Maintain existing SOPs while also improving upon them alongside management team • Support local fulfillment needs (ex. client deliveries, vendor pick-ups, airport runs) • Assist management in improving profitability KPIs with a focus on improving expense centers Team Leadership • Schedule and manage warehouse staff • Serve as key holder – typically first in, last out each business day • Lead a morning meeting with warehouse staff to keep communication consistent • Recruit, interview, hire and onboard when warehouse positions open • Retrain staff on processes when necessary • Build a strong, reliable team culture centered around accountability and consistency Facilities & Maintenance • Oversee facilities upkeep including, but not limited to, alarms, cameras, doors, trash, fire extinguishers, forklifts, delivery vehicles, plumbing, minor electrical, internet/network and pallet rack setup • Handle office and shipping supply purchasing • Monitor seasonal needs like heating/cooling and exterior lighting schedules Sales Channels & Marketing • Manage product listings across multiple sales channels • Oversee sales and packaging of in-house products like ResRemover • Plan and execute logistics for trade shows and local marketing initiatives • Collaborate with Sales Team to align marketing and promotional initiatives with inventory metrics Technology & Problem-Solving • Troubleshoot software/IT issues affecting fulfillment, receiving, or daily operations • Communicate with vendors (including overseas via WhatsApp) to resolve procurement or return issues What We’re Looking For: • Proven experience in general management, operations, or warehouse leadership (cannabis industry experience a plus) • Strong leadership skills with the ability to recruit, train, and motivate a team • Excellent organizational and problem-solving skills – able to manage shifting priorities in a fast-paced environment • Comfortable with hands-on work (from facility maintenance to trade show management) • Proficiency with e-commerce platforms, inventory systems, and digital tools (Excel, Mailchimp, 365, etc.) • A proactive, resourceful mindset with strong attention to detail • Valid driver’s license with clean driving record (for occasional local fulfillment/shopping runs) • Mechanically inclined Perks: • Salary range: $60,000 - $75,000 (based on experience) • Bonuses and/or Profit Sharing opportunities • Health Insurance • Unlimited PTO • Major holidays off • Employee discounts How to Apply: If this sounds like your kind of role, we’d love to hear from you. Please send your resume and a brief cover letter on why you’d be a great fit to Support@HighMountainImports.com